Open to opportunities

Rochelle Justiniano

@rochellejustiniano

Message

Experienced Operation Analyst with a strong background in data analysis.

Philippines

Message

What I'm looking for

I seek a role in a people-oriented organization that values collaboration and growth.

With over six years of experience as an Operation Analyst, I have honed my skills in administrative functions and technical support within the e-commerce sector. My tenure at Shopee has allowed me to contribute to various departments, enhancing my expertise in live streaming oversight, quality assurance, and category optimization. I am dedicated to improving user experiences and ensuring compliance, which has significantly boosted customer satisfaction and reduced return rates.

My previous roles have equipped me with a robust foundation in customer service and technical support, where I excelled in training clients on new systems and troubleshooting issues. I pride myself on my attention to detail and my ability to manage multiple tasks efficiently. I am eager to leverage my analytical skills and experience to optimize processes and contribute to organizational goals in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Operation Analyst

Current

Shopee Ph

Aug 2019 - Present (5 years 10 months)

As an Operation Analyst at Shopee, I monitored live streaming sessions, conducted quality assurance checks on product listings, and optimized category and search functions to enhance user experience and compliance. My role involved quick decision-making and attention to detail to maintain marketplace integrity.

Live Streaming Oversight Quality Assurance Data Analysis Compliance Monitoring Attention To Detail Customer Satisfaction Problem Solving

Configuration Analyst

Siteminder

Nov 2018 - Mar 2019 (4 months)

In my role as a Configuration Analyst at Siteminder, I provided technical implementation and configuration solutions for hotel booking software. I managed daily caseloads, performed email parsing, and ensured synchronization for channel manager partners to enhance booking efficiency.

Technical Implementation Configuration Management Email Parsing Channel Management Customer Support Performance Metrics Problem Solving Technical Solutions

Online Trainer/Customer Service/Technical Support

Barclays Bank PLC (Intelenet Global Services)

Sep 2016 - Nov 2018 (2 years 2 months)

As an Online Trainer at Barclays, I trained customers on a new online banking system, scheduled appointments, and provided technical support. My responsibilities included troubleshooting issues, guiding clients through the system, and ensuring a smooth transition to the new platform.

Customer Training Technical Support Troubleshooting Scheduling Communication Skills Problem Solving

Admin Assistant

Great Feat Services Inc.

Aug 2012 - Jul 2016 (3 years 11 months)

In my role as an Admin Assistant, I provided comprehensive administrative support, managed calendars, coordinated meetings, and facilitated communication across departments. I also led a team of administrative staff and developed office procedures to enhance operational efficiency.

Administrative Support Calendar Management Team Leadership Communication Skills Data Management Time Management