Open to opportunities

Carol Vasquez

@carolvasquez

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Customer support professional and caregiver who leads teams, resolves issues, and delivers dependable service.

United States

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What I'm looking for

I’m looking for a role where I can combine customer support excellence with leadership—resolving issues, de-escalating challenges, improving processes, and providing consistent, compassionate service while growing with a team.

I’m a compassionate customer support and care professional with experience delivering dependable service in fast-paced, high-stakes environments. I bring a strong attention to detail, clear communication, and a calm, supportive approach to both customers and families.

In my customer support work, I handled high-volume inbound calls and emails, resolved inquiries and issues, and used strong product knowledge to reduce escalations. I also managed customer accounts in a CRM system accurately, supported performance against quality and customer satisfaction goals, and collaborated with cross-functional teams to address complex problems.

I’ve also led people and improved how work gets done. I trained new call representatives on policies and best practices, de-escalated difficult interactions using active listening, and identified process improvements to increase efficiency and response speed.

Alongside customer service, I’ve provided hands-on overnight caregiving, monitoring comfort, mobility, hygiene, and medication reminders while maintaining a safe, supportive home environment. I also bring office administration experience across billing, paperwork, driver check-in, and client communication, plus management experience from hospitality roles where I coached teams and optimized schedules.

Experience

Work history, roles, and key accomplishments

Private Caregiver

Self Employment

Sep 2024 - Oct 2025 (1 year 1 month)

Provided nighttime in-home care for an elderly family friend’s mother, including monitoring comfort and assisting with mobility, hygiene, and medication reminders. Coordinated with healthcare providers and helped maintain a safe, clean environment through end-of-life care.

Nighttime Caregiving Mobility Medication Reminders End Of Life Care Companionship Appointment Coordination Sanitation

Customer Support Overnight Call Center

NexRep

Jan 2023 - Jan 2025 (2 years)

Handled high-volume inbound calls and emails, resolving customer inquiries and issues while maintaining accuracy in CRM account updates. Supported issue escalation, delivered product information, assisted with training new representatives, and contributed to process improvements.

Customer Support Call Center Support Phone Support Email Support Product Knowledge Customer Escalation Active Listening De escalation Customer Service Process Improvement Training

Office Administrator

Daryl Flood Logistics & Relocation

Jun 2021 - Jun 2024 (3 years)

Supported daily office operations by filing paperwork, processing billing, answering phones, and responding to emails for timely client and staff communication. Scanned drivers’ paperwork and managed driver check-in to improve record accuracy and efficiency.

Office Administration Billing Phone Support Email Communication Driver Check In Customer Service

Assistant Manager

Dunkin' Donuts

Nov 2018 - Nov 2020 (2 years)

Managed inventory and organized truck orders to maintain product availability and reduce stockouts. Hired and trained associates and created schedules to optimize staffing and keep daily operations running efficiently.

Inventory Management Scheduling Staff Training Hiring Team Management Operational Planning

Manager

McDonald's

Jan 2016 - Jan 2018 (2 years)

Created weekly employee schedules to optimize labor coverage and reduce overtime costs. Resolved customer complaints, supervised floor operations, coached staff for friendly service, and handled money and transactions.

Staff Scheduling Customer Complaint Resolution Team Coaching Cash Handling Customer Service

Cashier

Gadgets and Gold

Jan 2014 - Jan 2015 (1 year)

Provided short-term loans to customers in exchange for valuable items, ensuring accurate appraisals and secure transactions. Handled customer interactions related to jewelry, electronics, and other items.

Cash Handling Customer Service