Open to opportunities

Rafael Olague

@rafaelolague

Message

Compassionate customer-care professional skilled in problem-solving and communication.

United States

Message

What I'm looking for

I seek a role where I can provide empathetic, solution-focused support in a stable, team-oriented environment with opportunities to grow.

I am a dedicated customer-care professional with experience in live-in caregiving and high-volume customer service. I have a strong track record of resolving issues, providing empathetic support, and maintaining responsibilities under pressure.

Across roles at home health care, FedEx/GC Services, retail, and a call center, I consistently delivered clear communication, active listening, and dependable task completion. I earned a GED and a Welding Certificate, demonstrating commitment to practical skills and continued learning.

I am motivated to join a team where I can apply my patience, adaptability, and attention to detail to help customers and patients, while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Caretaker

Elite Home Health Care

Jul 2022 - Oct 2024 (2 years 3 months)

Lived with patient and provided daily assistance and personal care, responding to requests and supporting wellbeing over a multi-year engagement.

Patient Care Personal assistance Active Listening Empathy Multitasking Time Management Attention To Detail

Customer Service Representative

GC Services - FedEx

Sep 2021 - Jul 2022 (10 months)

Answered inbound calls and resolved customer issues related to FedEx package delivery, improving customer satisfaction through effective problem resolution.

Customer Service Conflict Resolution CRM Empathy Communication Skills

Cashier

Circle K

May 2020 - Apr 2021 (11 months)

Managed overnight store operations on the graveyard shift, maintained store readiness, handled transactions, and ensured safety until supervisor relief.

Cash Handling Customer Service Attention To Detail Night Shift Operations Time Management