Caroline Rangel

Work closely with hiring managers to understand different roles within the organization and their requirements. Find and recruit candidates using various online and offline channels. Assess applicants by using hiring and interviewing methodologies such as Top grading to determine their technical and cultural fit.
Plan and manage online technical assessments alongside hiring managers and team lead

Resolve customer inquiries via live chat in a timely and professional manner.Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers. Educate customers on Deriv products and services, communicate complex concepts to a diverse audience clearly, and encourage them via email and live chat to try new products and services. Gather customer feedback

Responsible for training and developing the skills of customer support representatives or agents. Their primary goal is to ensure that the customer support team is equipped with the necessary knowledge and skills to effectively handle customer inquiries, issues, and complaints. Here are some key activities that I was engaged in: Training Program Development, onboarding, and Training Delivery.

Proceed hotel relocation in case of overbooking, force majeure, or amenities non-available; Booking reservations all over the world; Help with the communication between the hotel and Guests with their requests, doubts, or complaints; Auditor of the quality service and deadlines of all the quality service and deadlines of all the relocation teams (multinational ) Award 3 times perfect attendance.

Federal Public employee on at the regional engineering council. Perform activities to support events promoted by CREA-RJ, internal or external, such as meetings, seminars, meetings, and others; Request the authorization of expenses due to the preparation or participation in events; Processing and analyze data, passing them to the unit's servers, to obtain or provide information. Among others.