Open to opportunities

Carolina Leitao

@carolinaleitao

Message

Human Resources professional specializing in people management and data analysis.

Portugal

Message

What I'm looking for

I seek a role that values collaboration, innovation, and remote work flexibility.

I am a dedicated Human Resources professional with a multidisciplinary background and a specialization in people management, data analysis, and business strategy. My strong work ethic, combined with a humanized approach, drives my passion for fostering collaboration and maximizing team potential in remote environments. I believe that remote work is essential for building organized and engaged teams that can overcome geographical barriers.

Currently, I serve as a Human Resources Manager at Imapolania, where I oversee the employee life cycle, manage business strategy, and provide dedicated remote support to the CEO. My previous roles have equipped me with a wealth of experience in customer service, conflict resolution, and creative problem-solving, particularly in high-pressure environments like Farfetch and Airbnb. I am committed to developing inclusive and innovative practices that enhance team dynamics and performance.

Experience

Work history, roles, and key accomplishments

Current

Human Resources Manager

Current

Imapolania

Jan 2022 - Present (3 years 11 months)

As a Human Resources Manager, I oversee the employee life cycle, manage business strategy and company scheduling, and provide performance reports. I offer dedicated remote support to the CEO, ensuring effective communication and collaboration within the team.

Business Strategy performance reporting Collaboration

English Advisor

Farfetch

Jan 2021 - Jan 2022 (1 year)

Provided technical support to the UK and US markets, focusing on enhancing customer experience through effective communication and problem-solving strategies.

Technical Support Problem Solving Communication

Resolutions II Team Member

Airbnb

Jan 2020 - Jan 2021 (1 year)

Delivered customer service to UK and US markets, specializing in conflict resolution and the management of sensitive customer data to ensure privacy and satisfaction.

Customer Service Conflict Resolution Communication

Hotel Administrator

Camboinhas Inn

Jan 2019 - Jan 2020 (1 year)

Developed business strategies and long-term revenue plans while managing housekeeping operations and the employee life cycle to enhance overall hotel performance.

Business Strategy Revenue Planning Business Operations

Human Resources Generalist

Funny-Bunny Entretenimento

Mar 2013 - Apr 2019 (6 years 1 month)

Managed the employee life cycle and served as an onsite event manager, utilizing creative problem-solving skills to enhance team dynamics and event success.

Event Management Problem Solving Communication

Sales Staff

Harding Brothers

Oct 2010 - Jan 2012 (1 year 3 months)

Handled stock management and implemented sales and upselling strategies while training new hires to ensure a knowledgeable sales team.

Sales Strategy Upselling Training

Barista

Royal Caribbean Cruise Line

Jan 2010 - Oct 2010 (9 months)

Provided bar service while maintaining high standards of hygiene at the working station, ensuring customer satisfaction and safety.

Bar Service Teamwork

Education

Degrees, certifications, and relevant coursework

FM2S Educação e Consultoria

Certificate, Business Management

2023 - 2023

Studied OKRs (Objectives and Key Results), learning about goal-setting frameworks to drive performance and accountability.

Instituto Federal do Rio Grande do Sul

Certificate, Education

2023 - 2023

Engaged in The Pedagogy of Learning course, focusing on effective teaching methods and learning strategies.

Eazl

Certificate, Human Resources

2022 - 2022

Completed a course in Hiring and Recruiting, enhancing skills in talent acquisition and workforce planning.

LUMINA - Universidade Federal do Rio Grande do Sul

Certificate, Social Studies

2020 - 2020

Participated in a course on Deconstructing Racism, focusing on understanding and addressing systemic inequalities in society.

Fundação Bradesco

Certificate, Social Responsibility

2019 - 2019

Studied Social Responsibility and Sustainability, learning about the importance of ethical practices in business and community engagement.

Fundação Getúlio Vargas

Certificate, People Management

2017 - 2017

Completed a course in People Management, focusing on strategies for effective human resource practices and team development.

Universidade Federal Fluminense

Bachelor in Arts and Business Management, Cultural Production

2010 - 2014

Studied Cultural Production with a focus on arts and business management, gaining insights into the intersection of creativity and organizational strategy.