Luis Caballero

I'm a seasoned customer service and success specialist with over 5 years of experience supporting leading technology companies, law firms, and online markets. I've developed a strong proficiency in resolving Tier 1 issues, utilizing remote control tools, and providing premium customer service and account management via various channels.

My professional journey has taken me through roles at esteemed companies such as Airbnb, Apple, and HRPV, where I've honed my skills in technical assistance, client interaction, and conflict resolution. I'm well-versed in a range of software tools, including Google Workspaces, Microsoft Teams, and Salesforce, and I'm fluent in English, Spanish, and Portuguese.

With a strong educational foundation in Modern Languages from the Autonomous University of Querétaro, I've cultivated excellent communication and writing skills, with a keen attention to detail. I'm excited to leverage my expertise and passion for customer service to drive success in my future endeavors.