Open to opportunities

Rodrigo Caballero

@rodrigocaballero

Customer Success specialist with 5+ years at Verizon, Airbnb, and Apple. Fluent in English, Spanish, and Portuguese. Based in Luxembourg.

Luxembourg

Message

What I'm looking for

Seeking a challenging role in customer service where I can utilize my skills and experience to drive success

I'm a Customer Success and Account Management professional with 5+ years of experience working with global brands including Verizon, Airbnb, and Apple. Based in Luxembourg, I speak English, Spanish, and Portuguese fluently.

I specialize in post-sales client relationships, onboarding, dispute resolution, and multi-channel support (phone, email, chat). I'm comfortable using CRM tools like Salesforce, Zendesk, and Gainsight.

I also hold a Full Stack Software Development certification (Meta/Coursera), which helps me understand technical products and communicate effectively with engineering teams.

#CustomerSuccess #AccountManagement #KeyAccountManager #TechnicalAccountManager #SaaS #CRM #Luxembourg #CSM #TAM #ClientSuccess #FullStack #Salesforce #B2B #English #Spanish #LATAM #SpanishMarket

Experience

Work history, roles, and key accomplishments

Customer Care Advisor

Airbnb - Foundever

Feb 2024 - Oct 2024 (8 months)

Manage guests, hosts, and external requests, provide technical assistance, and educate users on app usage

Customer Service Account Management Conflict Resolution Communication English Spanish Portuguese

Customer Service Representative

HRPV

Jun 2022 - Jul 2023 (1 year 1 month)

Handle client requests, update clients on status and reports, and support attorneys with administrative needs

Customer Service Administration Communication English Spanish Portuguese Scheduling Microsoft Teams Trello

Customer Service Representative

Apple - Webhelp

Jun 2022 - Dec 2022 (6 months)

Assist clients with requests, deliveries, warranties, and refunds, and advise on product selection

Customer Service Product Knowledge Communication English Spanish Portuguese Chat Support Phone Support

Success Account Manager

XML - Verizon

Jan 2025 - Present (1 year 5 months)

Managed partner accounts and client relationships, supporting onboarding, success planning, and purchases via phone, email, and chat. Consistently met performance targets, maintaining a green rating within the 4–7% benchmark range.