RCrafael caldeira
@rafaelcaldeira
Dedicated customer support professional with tech support experience.
BrazilWhat I'm looking for
I am Rafael Amaral Caldeira, a proactive and fast-learning customer support professional with a strong background in tech support, customer service, and content moderation. With experience in both English and Portuguese, I have developed a keen ability to provide exceptional service and support to clients across various platforms. My journey in customer support has been driven by a commitment to excellence and a desire to foster positive relationships with both customers and colleagues.
Throughout my career, I have honed my skills in using various CRMs and work software, including Excel, Omnitracker, Hubspot, Khoros, and Liveperson. My roles have involved providing tech support, translating documents, and assisting clients with their inquiries, ensuring they receive the best possible experience. I am eager to continue growing in my career, embracing new challenges, and learning new skills that will enhance my ability to serve customers effectively.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Modsquad
Oct 2023 - Mar 2025 (1 year 5 months)
Provided technical support to clients via chat and web messaging platforms. Filtered and responded to user inquiries on social media platforms in both English and Portuguese.
Customer Support & Translator
Montijo Digital Agency
May 2023 - Oct 2023 (5 months)
Translated company documents from English to Portuguese, ensuring accuracy and cultural relevance. Supported company customers via chat and email, resolving inquiries and providing assistance.
Customer Support Representative
HRS Customer Support
Apr 2022 - Apr 2023 (1 year)
Provided comprehensive support for online bookings and modifications to both clients and hotel representatives. Assisted users in English and Portuguese through phone and email channels.
Customer Service Agent
Services Tech Ltda
Nov 2020 - Nov 2021 (1 year)
Engaged with clients to provide effective negotiations and solutions for outstanding debts. Managed customer interactions over the phone, focusing on problem resolution and satisfaction.
Sales & Customer Support Agent
Brasil Telecom Services
Jan 2019 - Jan 2020 (1 year)
Executed new sales initiatives for clients, identifying needs and presenting suitable solutions. Provided customer support over the phone, ensuring client satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education. Developed foundational academic skills across various subjects.
Unknown Institution
Diploma, Computer Software
Obtained an Advanced Diploma in Excel. Gained proficiency in advanced spreadsheet functions, data analysis, and reporting.
Unknown Institution
Certificate, English Language
Grade: C1
Achieved a Professional English level (C1). Developed advanced communication skills in English, including comprehension and expression.
Availability
Location
BrazilAuthorized to work in
Job categories
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