Sara VitalSV
Open to opportunities

Sara Vital

@saravital

Dedicated customer service professional with a focus on client satisfaction.

Portugal

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly dedicated and results-oriented professional with extensive experience in customer service and relationship management. My journey has equipped me with exceptional skills in identifying customer needs and providing personalized solutions to ensure their satisfaction and continued success. I have a proactive approach to solving challenges and establishing clear and effective communications.

Throughout my career, I have worked in various customer service roles, including positions at Teleperformance and Sitel, where I efficiently resolved user queries and problems. My experience spans across different sectors, including marketing and telecommunications, allowing me to adapt to diverse customer needs and deliver outstanding support.

With a postgraduate degree in Gamification and a specialization in Tutoring in Distance Education, I continuously seek to enhance my skills and knowledge. I am committed to quality education and believe in the power of teamwork to achieve common goals.

Experience

Work history, roles, and key accomplishments

TE

Customer Service Representative

Teleperformance

Jan 2022 - Jan 2023 (1 year)

Provided customer service in the marketing sector, ensuring customer support and satisfaction. Focused on resolving doubts and assisting in campaigns to enhance customer success.

SF

Customer Support Analyst

Sitel - FOUNDEVER

Jan 2021 - Jan 2022 (1 year)

Served as a Customer Support Analyst for the Airbnb project, efficiently resolving user queries and problems using the Zendesk system.

BC

Telemarketing Agent

BT Call Center

Jan 2018 - Jan 2019 (11 months)

Assisted customers with their telecommunications needs as a telemarketing agent, addressing inquiries and promoting Oi's services.

Education

Degrees, certifications, and relevant coursework

Federal Institute of Mato Grosso do Sul logoFS

Federal Institute of Mato Grosso do Sul

Bachelor's Degree, History

2018 - 2021

Degree in History.

Federal University of Mato Grosso do Sul logoFS

Federal University of Mato Grosso do Sul

Postgraduate Degree, Distance Education

2023 -

Specialization in Tutoring in Distance Education.

Anhanguera EAD logoAE

Anhanguera EAD

Postgraduate Degree, Gamification

2023 -

Postgraduate degree in Gamification in Education.

HT

High School with Mechanical Technician

High School Diploma, Mechanical Engineering

2011 - 2014

Completed high school with a focus on Mechanical Technician.

Tech stack

Software and tools used professionally

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