Sara Vital
@saravital
Dedicated customer service professional with a focus on client satisfaction.
What I'm looking for
I am a highly dedicated and results-oriented professional with extensive experience in customer service and relationship management. My journey has equipped me with exceptional skills in identifying customer needs and providing personalized solutions to ensure their satisfaction and continued success. I have a proactive approach to solving challenges and establishing clear and effective communications.
Throughout my career, I have worked in various customer service roles, including positions at Teleperformance and Sitel, where I efficiently resolved user queries and problems. My experience spans across different sectors, including marketing and telecommunications, allowing me to adapt to diverse customer needs and deliver outstanding support.
With a postgraduate degree in Gamification and a specialization in Tutoring in Distance Education, I continuously seek to enhance my skills and knowledge. I am committed to quality education and believe in the power of teamwork to achieve common goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Jan 2022 - Jan 2023 (1 year)
Provided customer service in the marketing sector, ensuring customer support and satisfaction. Focused on resolving doubts and assisting in campaigns to enhance customer success.
Customer Support Analyst
Sitel - FOUNDEVER
Jan 2021 - Jan 2022 (1 year)
Served as a Customer Support Analyst for the Airbnb project, efficiently resolving user queries and problems using the Zendesk system.
Telemarketing Agent
BT Call Center
Jan 2018 - Jan 2019 (11 months)
Assisted customers with their telecommunications needs as a telemarketing agent, addressing inquiries and promoting Oi's services.
Customer Service Intern
Univ. Est. do Mato Grosso do Sul
Oct 2016 - Oct 2017 (1 year)
Analyzed teaching material and layout, digitized academic materials, and provided support for mentors and teachers in a customer service capacity.
Education
Degrees, certifications, and relevant coursework
Federal Institute of Mato Grosso do Sul
Bachelor's Degree, History
2018 - 2021
Degree in History.
Federal University of Mato Grosso do Sul
Postgraduate Degree, Distance Education
2023 -
Specialization in Tutoring in Distance Education.
Anhanguera EAD
Postgraduate Degree, Gamification
2023 -
Postgraduate degree in Gamification in Education.
High School with Mechanical Technician
High School Diploma, Mechanical Engineering
2011 - 2014
Completed high school with a focus on Mechanical Technician.
Availability
Location
Authorized to work in
Job categories
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