Carla SolisCS
Open to opportunities

Carla Solis

@carlasolis

Customer service professional with a focus on improving satisfaction.

Portugal

What I'm looking for

I am looking for a role that allows me to enhance customer experiences and contribute to a positive company culture.

I am a dedicated customer service professional with over two years of experience in delivering effective solutions and enhancing customer satisfaction across various industries. My approach is centered around quick problem resolution, clear communication, and empathy, which allows me to handle queries, complaints, and requests in a professional manner.

At Foundever Portugal, I have honed my skills by resolving customer doubts and queries in Spanish, managing inbound and outbound calls, and responding to emails and chats. I pride myself on my ability to mediate with customers, ensuring their satisfaction with the service provided. My strong commitment to service quality drives me to continuously improve the customer experience.

Experience

Work history, roles, and key accomplishments

Foundever Portugal logoFP

Customer Service Representative

Foundever Portugal

Feb 2023 - Jan 2025 (1 year 11 months)

Customer service professional with over 2 years of experience resolving customer queries and complaints. Skilled in handling inbound and outbound calls, chat, and email communications while ensuring customer satisfaction and effective problem resolution.

Education

Degrees, certifications, and relevant coursework

UM

Universidad Tecnológica Metropolitana

Bachelor of Industrial Design, Industrial Design

2013 - 2018

Studied Industrial Design, focusing on the principles of design, technology, and user experience. Developed skills in conflict resolution, attention to detail, and customer orientation.

Tech stack

Software and tools used professionally

Interested in hiring Carla?

You can contact Carla and 90k+ other talented remote workers on Himalayas.

Message Carla

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Carla Solis - Customer Service Representative - Foundever Portugal | Himalayas