DOROTHY ATWIKIRIZE
@dorothyatwikirize
Customer Experience Specialist focused on enhancing client satisfaction.
ZimbabweWhat I'm looking for
As a Customer Experience Specialist, I am dedicated to delivering exceptional service and fostering long-term client relationships. With a strong background in technical support and client training, I have consistently achieved high first-contact resolution rates, driving customer retention through tailored engagement strategies. My commitment to operational excellence is evident in my ability to streamline workflows and enhance service delivery.
Throughout my career, I have successfully collaborated with cross-functional teams to identify customer pain points and implement data-driven solutions. My experience includes developing troubleshooting resources that significantly reduce repeat inquiries and improve self-service support efficiency. I am passionate about aligning service strategies with business growth and ensuring that every customer interaction is a positive experience.
Experience
Work history, roles, and key accomplishments
Technical Sales & Customer Experience Specialist
Africa Biosystems Limited
May 2023 - Present (2 years 1 month)
Provided expert technical guidance and hands-on training for customers, resulting in a 25% increase in product adoption. Achieved a 90% first-contact resolution rate, significantly reducing customer downtime. Developed troubleshooting resources, decreasing repeat inquiries by 20%. Collaborated with sales teams to improve service response times by 30%.
Regional Customer Support Executive
Abbott Technologies Limited
May 2018 - Apr 2023 (4 years 11 months)
Conducted end-user training and live product demonstrations, increasing product adoption by 30%. Provided technical support, reducing system errors by 25%. Collaborated with stakeholders to strengthen partnerships and improve service delivery. Developed training manuals, enhancing customer self-sufficiency by 35%.
Administrative Assistant
Central Public Health Laboratories Ltd
Nov 2016 - Mar 2018 (1 year 4 months)
Managed daily office operations, improving workflow efficiency by reducing administrative bottlenecks by 30%. Coordinated nationwide training programs, increasing participation rates by 40%. Streamlined communication processes, reducing turnaround times for training implementation by 25%.
Laboratory Technician
Medical Teams International - UNHCR
Nov 2010 - Oct 2011 (11 months)
Delivered high-quality diagnostic support, improving service efficiency and reducing turnaround time by 25%. Developed standardized laboratory procedures to ensure compliance with regulations. Led community outreach initiatives, increasing public awareness by 30%. Managed logistics, reducing stock shortages by 35%.
Education
Degrees, certifications, and relevant coursework
MUMakerere University
Bachelor of Science, Biomedical Laboratory Technology
MTMbarara University of Science & Technology
Diploma, Science Laboratory Technology
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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