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Open to opportunities

DOROTHY ATWIKIRIZE

@dorothyatwikirize

Customer Experience Specialist focused on enhancing client satisfaction.

Zimbabwe

What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

As a Customer Experience Specialist, I am dedicated to delivering exceptional service and fostering long-term client relationships. With a strong background in technical support and client training, I have consistently achieved high first-contact resolution rates, driving customer retention through tailored engagement strategies. My commitment to operational excellence is evident in my ability to streamline workflows and enhance service delivery.

Throughout my career, I have successfully collaborated with cross-functional teams to identify customer pain points and implement data-driven solutions. My experience includes developing troubleshooting resources that significantly reduce repeat inquiries and improve self-service support efficiency. I am passionate about aligning service strategies with business growth and ensuring that every customer interaction is a positive experience.

Experience

Work history, roles, and key accomplishments

AL
Current

Technical Sales & Customer Experience Specialist

Africa Biosystems Limited

May 2023 - Present (2 years 1 month)

Provided expert technical guidance and hands-on training for customers, resulting in a 25% increase in product adoption. Achieved a 90% first-contact resolution rate, significantly reducing customer downtime. Developed troubleshooting resources, decreasing repeat inquiries by 20%. Collaborated with sales teams to improve service response times by 30%.

AL

Regional Customer Support Executive

Abbott Technologies Limited

May 2018 - Apr 2023 (4 years 11 months)

Conducted end-user training and live product demonstrations, increasing product adoption by 30%. Provided technical support, reducing system errors by 25%. Collaborated with stakeholders to strengthen partnerships and improve service delivery. Developed training manuals, enhancing customer self-sufficiency by 35%.

MU

Laboratory Technician

Medical Teams International - UNHCR

Nov 2010 - Oct 2011 (11 months)

Delivered high-quality diagnostic support, improving service efficiency and reducing turnaround time by 25%. Developed standardized laboratory procedures to ensure compliance with regulations. Led community outreach initiatives, increasing public awareness by 30%. Managed logistics, reducing stock shortages by 35%.

Education

Degrees, certifications, and relevant coursework

Makerere University logoMU

Makerere University

Bachelor of Science, Biomedical Laboratory Technology

Mbarara University of Science & Technology logoMT

Mbarara University of Science & Technology

Diploma, Science Laboratory Technology

Tech stack

Software and tools used professionally

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DOROTHY ATWIKIRIZE - Technical Sales & Customer Experience Specialist - Africa Biosystems Limited | Himalayas