Open to opportunities

Tsitsi Tagarira

@tsitsitagarira

Message

Dynamic client relationship manager driving growth and enhancing satisfaction.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to leverage my relationship management skills while contributing to a company's growth and customer satisfaction.

I am a results-driven client relationship manager with over 12 years of experience in the banking and financial services sectors. My expertise lies in fostering strong relationships with clients, enhancing customer satisfaction, and implementing strategic solutions that drive retention and revenue growth. I am committed to understanding client needs and optimizing service delivery to improve outcomes.

Throughout my career, I have successfully onboarded high-value merchants, increasing transaction value and volumes significantly. My strategic initiatives have expanded merchant services into international acquiring, resulting in increased forex transactions. I pride myself on being a strong communicator and negotiator, dedicated to long-term client success and contributing to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Assistant Client Relationship Manager

Current

CBZ Holdings - Electronic Banking

Sep 2021 - Jan 2025 (3 years 4 months)

Managed client relationships and promoted E-Banking products, enhancing customer satisfaction and driving growth in merchant services. Developed retention strategies and provided technical advisory to clients, ensuring compliance with international best practices.

Client Relationship Management Customer Retention Strategic Planning Communication Problem Solving Data Analysis Training

Contact Center Consultant

CBZ Holdings - Group Marketing

Sep 2015 - Sep 2021 (6 years)

Handled customer inquiries through various channels, providing information on products and services. Developed digital marketing campaigns and resolved customer complaints, ensuring effective communication across business units.

Customer Service Digital Marketing Communication Data Entry Team Collaboration Problem Solving Reporting

Bank Teller

CBZ Holdings - CBZ Bank

Aug 2012 - Sep 2015 (3 years 1 month)

Processed cash and cheque transactions, ensuring accuracy and compliance with banking regulations. Managed cash holdings and reported any discrepancies to maintain security and prevent fraud.

Customer Service Fraud Prevention Compliance Banking Operations Reporting Teamwork

Call Centre Operator

Econet Wireless Zimbabwe

Dec 2010 - Dec 2012 (2 years)

Provided customer support by addressing queries and ensuring satisfaction in line with company policies. Maintained service turnaround times and resolved issues efficiently.

Customer Service Communication Problem Solving Time Management Teamwork Data Entry

Operations Clerk

CBZ Holdings - CBZ Bank

Mar 2012 - Mar 2012 (0 months)

Processed financial entries and maintained accurate records. Assisted in revenue recovery and ensured proper documentation of transactions.

Data Entry Compliance Team Collaboration Reporting Banking Operations Problem Solving

Properties Clerk

Econet Wireless Zimbabwe

Mar 2010 - Jul 2010 (4 months)

Managed rental payment schedules and monitored maintenance for company properties, ensuring timely and accurate processing.

Property Management Scheduling Communication Payments Processing Team Collaboration Reporting Time Management Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

Midlands State University

Diploma, Project Management

2021 - 2023

Completed a Diploma in Project Management and Client Relationship Management, emphasizing skills in managing projects and client interactions effectively.