Tsitsi Tagarira

Managed client relationships and promoted E-Banking products, enhancing customer satisfaction and driving growth in merchant services. Developed retention strategies and provided technical advisory to clients, ensuring compliance with international best practices.

Handled customer inquiries through various channels, providing information on products and services. Developed digital marketing campaigns and resolved customer complaints, ensuring effective communication across business units.

Processed cash and cheque transactions, ensuring accuracy and compliance with banking regulations. Managed cash holdings and reported any discrepancies to maintain security and prevent fraud.

Provided customer support by addressing queries and ensuring satisfaction in line with company policies. Maintained service turnaround times and resolved issues efficiently.

Processed financial entries and maintained accurate records. Assisted in revenue recovery and ensured proper documentation of transactions.

Managed rental payment schedules and monitored maintenance for company properties, ensuring timely and accurate processing.

Completed a Diploma in Project Management and Client Relationship Management, emphasizing skills in managing projects and client interactions effectively.

Pursued a Bachelor’s Degree in Financial Economics, focusing on the principles of economics and financial management.

Achieved a Diploma in Marketing, focusing on marketing strategies and customer engagement.

Completed a Certificate in Data Science, covering data analysis and customer retention strategies.

Obtained a Certificate in Digital Marketing, focusing on online marketing strategies and tools.