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@tsitsitagarira
Dynamic client relationship manager driving growth and enhancing satisfaction.
I am a results-driven client relationship manager with over 12 years of experience in the banking and financial services sectors. My expertise lies in fostering strong relationships with clients, enhancing customer satisfaction, and implementing strategic solutions that drive retention and revenue growth. I am committed to understanding client needs and optimizing service delivery to improve outcomes.
Throughout my career, I have successfully onboarded high-value merchants, increasing transaction value and volumes significantly. My strategic initiatives have expanded merchant services into international acquiring, resulting in increased forex transactions. I pride myself on being a strong communicator and negotiator, dedicated to long-term client success and contributing to organizational growth.
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Work history, roles, and key accomplishments
CBZ Holdings - Electronic Banking
Sep 2021 - Jan 2025 (3 years 4 months)
Managed client relationships and promoted E-Banking products, enhancing customer satisfaction and driving growth in merchant services. Developed retention strategies and provided technical advisory to clients, ensuring compliance with international best practices.
CBZ Holdings - Group Marketing
Sep 2015 - Sep 2021 (6 years)
Handled customer inquiries through various channels, providing information on products and services. Developed digital marketing campaigns and resolved customer complaints, ensuring effective communication across business units.
CBZ Holdings - CBZ Bank
Aug 2012 - Sep 2015 (3 years 1 month)
Processed cash and cheque transactions, ensuring accuracy and compliance with banking regulations. Managed cash holdings and reported any discrepancies to maintain security and prevent fraud.
Econet Wireless Zimbabwe
Dec 2010 - Dec 2012 (2 years)
Provided customer support by addressing queries and ensuring satisfaction in line with company policies. Maintained service turnaround times and resolved issues efficiently.
CBZ Holdings - CBZ Bank
Mar 2012 - Mar 2012 (0 months)
Processed financial entries and maintained accurate records. Assisted in revenue recovery and ensured proper documentation of transactions.
Econet Wireless Zimbabwe
Mar 2010 - Jul 2010 (4 months)
Managed rental payment schedules and monitored maintenance for company properties, ensuring timely and accurate processing.
Degrees, certifications, and relevant coursework
Diploma, Project Management
2021 - 2023
Completed a Diploma in Project Management and Client Relationship Management, emphasizing skills in managing projects and client interactions effectively.
Bachelor’s Degree, Financial Economics
Pursued a Bachelor’s Degree in Financial Economics, focusing on the principles of economics and financial management.
Diploma, Marketing
2021 - 2021
Achieved a Diploma in Marketing, focusing on marketing strategies and customer engagement.
Certificate, Data Science
2020 - 2020
Completed a Certificate in Data Science, covering data analysis and customer retention strategies.
Certificate, Digital Marketing
2020 - 2020
Obtained a Certificate in Digital Marketing, focusing on online marketing strategies and tools.
Software and tools used professionally
You can contact Tsitsi and 90k+ other talented remote workers on Himalayas.
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