carissa hooks

I am a motivated, reliable professional with over seven years of experience across telecommunications, customer service, corrections, and management. I consistently build rapport with customers and resolve complex issues in both in-person and remote environments.

At AT&T I provide technical assistance and exceed sales and customer satisfaction goals while troubleshooting device and account issues. In remote roles, I maintained high performance metrics supporting billing, account management, and technical troubleshooting.

Previously at Apple I diagnosed and resolved hardware and software problems to create positive customer experiences. I also supervised daily operations as a restaurant manager, training and leading teams of 10+ staff and overseeing budgeting, inventory, and vendor relations.

My strengths include strong communication, leadership, time management, and proficiency with Microsoft Office, CRM, and POS systems. I bring a practical, results-oriented approach and a track record of meeting performance goals that I am eager to apply to a customer-facing or supervisory role.