Kelley Pasley
@kelleypasley
Customer service professional with 20+ years' experience in technical support and billing.
United StatesWhat I'm looking for
I am a highly motivated customer service professional with over 20 years of experience delivering technical support, billing assistance, and troubleshooting across wireless and internet services.
I excel in high-volume call center environments and remote roles, having supported customers with device setup (Palm, BlackBerry, Windows Phone), account management, and accurate billing resolution.
I also bring leadership experience managing a 15-person team, handling hiring, scheduling, training, cash and inventory oversight. I seek roles where I can apply my problem-solving skills to improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
WBCustomer Service Sales Representative
Wave Broadband
Sep 2013 - Jul 2014 (10 months)
Provided comprehensive customer support for cable and internet accounts, resolving billing and technical issues to ensure account accuracy and service continuity.
Manager
Tosan, LLC
Apr 2011 - Sep 2013 (2 years 5 months)
Managed a team of 15 employees, overseeing hiring, scheduling, training, daily operations, and maintaining high standards of customer service.
Call Center Representative
WDS Global
Aug 2006 - Jan 2009 (2 years 5 months)
Rapidly answered and resolved technical support inquiries for Verizon Wireless customers, assisting with new phone setup, email configuration, and billing to ensure customers were on correct plans.
Wireless Data Tech Support
WDS Global
Aug 2005 - Mar 2006 (7 months)
Assisted Verizon Wireless customers with setup and troubleshooting of wireless data devices, applying proactive problem-solving to ensure reliable device operation.
Education
Degrees, certifications, and relevant coursework
Lakes Sr. High School
High School Diploma, General Studies
High School Diploma in General Studies from Lakes Sr. High School in Lakewood, WA, awarded in 1995.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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