Jamessia Tillman
@jamessiatillman
Customer service leader driving resolution, sales, and team performance.
United StatesWhat I'm looking for
I am a customer service professional with experience leading night teams, resolving complex technical issues for Apple products, and driving outbound sales for small and medium businesses. I have a consistent track record of supervising store operations, handling cash and paperwork accurately, training new employees, and maintaining safety and security protocols.
I bring seven years of call-center and customer-support experience, hands-on technical troubleshooting for iPhones, iPads and Apple Watches, and practical retail management as a night manager/lead. I'm focused on clear communication, organized operations, and converting customer interactions into resolved issues and sales opportunities.
Experience
Work history, roles, and key accomplishments
Night Shift Lead
Dollar General
Jun 2025 - Present (3 months)
Open and close the store, supervise night employees, handle cash and paperwork, and maintain stocking, safety, and customer service during night shifts.
Customer Service Representative
Spectrum
Sep 2023 - Mar 2024 (6 months)
Conducted outbound sales outreach to small and medium businesses to convert accounts to Spectrum services and support business customer needs.
Customer Service Representative
Majorel
Feb 2021 - Sep 2023 (2 years 7 months)
Provided technical support for Apple devices (iPhone, iPad, Apple Watch), performed troubleshooting and escalated unresolved issues to repair or replacement processes.
Night Manager
Bi-Lo
Sep 2017 - Feb 2021 (3 years 5 months)
Managed night operations including opening/closing, cash control, supervising night crew, training staff, and resolving customer issues to ensure store readiness and safety.
Education
Degrees, certifications, and relevant coursework
Kenneth Shuler School of Cosmetology
Certificate / Coursework, Construction (Cosmetology context)
2024 -
Enrolled in cosmetology-related construction coursework at Kenneth Shuler School of Cosmetology beginning November 2024.
Berea High School
High School Diploma, High school or equivalent
Completed high school education at Berea High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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