Looking for a job

Caleb R

@calebr

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I grow enterprise cybersecurity accounts through retention, expansion, and client success.

United States

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What I'm looking for

I'm looking to deepen my security knowledge while helping enterprise clients realize value through renewals, retention, expansion, and clear conversations about complex technology.

I drove enterprise client retention and expansion at BlackBerry/Cylance, maintaining renewal rates above 98% and growing key accounts by 35% in annual contract value.

I managed the full lifecycle of complex EDR/XDR security solutions, using QBRs and security health checks to reduce churn by 25% while aligning solutions to compliance and risk-reduction goals. Across five years, I closed and shipped $50 million and helped protect millions of endpoints.

More recently, I managed IT infrastructure across three Orange County hotels and led consultative Rivian customer experiences, exceeding 2025 quota targets. I bring cybersecurity knowledge, digital forensics exposure, and a practical ability to simplify complex ideas for clients.

Experience

Work history, roles, and key accomplishments

Current

Client Services Representative

Current

Capital Group

Apr 2026 - Present (5 months)

Worked as Client Services Representative at Capital Group.

Field Sales Guide

Rivian

Jul 2025 - Apr 2026 (9 months)

-Experiential Brand Specialist: Lead high stakes demo drive operations at the Rivian Big Sky Base Camp, managing premium customer experiences in extreme 7000 ft+ alpine conditions.
-Strategic Sales Pipeline: Convert high intent leads through educational, consultative walkarounds of R1T and R1S vehicles, focusing on tech-forward features and sustainable utility.
-Operational Resilience: manage on

Information Technology Service Delivery Manager

Wincome Hospitality

Feb 2024 - Apr 2025 (1 year 2 months)

-Global Sysadmin
-Help Desk
-Security
-Vendor Management
-Inventory Management
I managed the IT infrastructure at three hotels in the Orange County Metro area The Anaheim Hotel, The Avenue of the Arts Costa Mesa, and The Westin Anaheim Resort.

Networking Project Management IP Based CCTV Workday Integration Regulatory Compliance Cybersecurity IT Operations IT Integration Servers Windows System Administration Financial Accounting Engineering

Account Manager- Cybersecurity - North America

BlackBerry

Apr 2018 - Nov 2023 (5 years 7 months)

-50 Million Dollars Closed Won Shipped. Protected Millions of Endpoints during my five year tenure with Cylance/BlackBerry
-Fastest Growing Company In Cybersecurity

Computer Science Sales Leadership Customer Service Management

Strategic Account Executive

BlackBerry / Cylance

Apr 2018 - Nov 2023 (5 years 7 months)

Drove Client Retention and Expansion: Maintained renewal rates exceeding 98% across an enterprise and mid-market portfolio by proactively ensuring solution value and addressing evolving customer needs. Achieved Portfolio Growth: Grew key accounts through upselling and cross-selling, resulting in a 35% increase in annual contract value (ACV). Executed Client Health Strategy: Conducted detailed Quar