Cairra Ulysse
@cairraulysse
Dedicated Client Care Specialist with extensive customer service experience.
What I'm looking for
I am a Client Care Specialist with a strong background in customer service and organizational skills. My experience spans various roles, including Assistant/Front Desk Manager at Riegs Gun Shop & Range, where I manage bookings, handle payments, and maintain communication with clients. My ability to multitask and prioritize has been key in ensuring smooth operations and high client satisfaction.
Previously, I worked at Saks Fifth Avenue as a FAC Assistant, where I curated personalized shopping experiences for clients. My role involved not only assisting clients but also maintaining a clean and organized styling environment. I have also gained valuable experience in real estate as a Realtor Assistant, where I honed my skills in client communication, document management, and marketing through social media.
Experience
Work history, roles, and key accomplishments
Assistant/Front Desk Manager
Riegs Gun Shop & Range & Security School
Jan 2025 - Present (7 months)
Managed bookkeeping and scheduled appointments for the gun range. Updated all parties, handled Microsoft/Excel database work, finalized payments, and answered phone calls.
Assistant/Front Desk Manager
Riegs Gun Shop & Range & Secruity School
Jan 2025 - Present (7 months)
Managed bookkeeping and scheduled appointments for the gun range and security school. Maintained Microsoft Excel databases, finalized payments, and handled phone calls while assisting instructors as needed.
Dispatcher/Customer Service
Ferran Services & Contracting, Inc
Apr 2023 - Present (2 years 4 months)
Scheduled and dispatched teamsters, equipment, or service vehicles according to customer requests. Prepared daily work and run schedules, and ensured DOT and fleet safety regulatory compliance.
Customer Service Representative
K12 Special Education Services
Mar 2021 - Feb 2022 (11 months)
Handled inbound and outbound calls, answering general questions and providing company information. Assisted in searching for schools and enrolling children into programs based on client needs.
Team Member
Chick-fil-A
Aug 2015 - Sep 2017 (2 years 1 month)
Ensured customer satisfaction by greeting guests, upselling products, and maintaining a clean workplace. Resolved guest issues and upheld service standards.
FAC Assistant
Saks Fifth Avenue
Aug 2022 - Jan 2023 (5 months)
Assisted clients with styling by picking out clothes, shoes, and accessories for appointments. Managed checkouts, shipped/placed orders, and ensured client comfort and styling room cleanliness.
Dispatcher/Driver
Divine Transportation
Sep 2020 - Mar 2022 (1 year 6 months)
Reviewed and ensured accuracy of driver routes and paperwork alignment with system records. Acted as a payroll specialist and confirmed pick-up times and locations with clients.
Social Media Manager
Keller Williams Realty
Sep 2018 - Mar 2021 (2 years 6 months)
Created Facebook ads, flyers, blog, and video content for daily posting on social media platforms. Marketed to different audiences and developed a website from scratch.
Realtor Assistant
Keller Williams Realty
Oct 2017 - Mar 2021 (3 years 5 months)
Maintained organization, made phone calls, sent emails, and booked appointments for a Real Estate Agent. Organized paperwork, updated clients, and explained contracts.
Education
Degrees, certifications, and relevant coursework
High School
High school or equivalent, General Studies
Completed high school education or its equivalent, gaining foundational knowledge across various subjects. Developed essential skills for further education and professional endeavors.
High school or equivalent
High school diploma or equivalent, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed essential academic and personal competencies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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