Anisha Booker
@anishabooker
Experienced customer service representative with a passion for problem-solving.
What I'm looking for
I am an experienced customer service representative with over 5 years of experience in telephone services and email communication. My dedication to providing exceptional customer care has consistently allowed me to exceed company standards. I have a proven track record of managing teams, projects, and budgets, and I am eager to leverage my expertise to support business development by captivating customers and solving complex problems.
Throughout my career, I have held various roles that have honed my skills in effective communication and resource management. From my time as a Funeral Administration Manager, where I developed professional relationships with medical agencies, to my role as a Medical Transportation Specialist, I have always prioritized customer satisfaction. I thrive in environments that challenge me to think creatively and adapt quickly, ensuring that I deliver the best possible service.
Experience
Work history, roles, and key accomplishments
CCT Support/Dove Project
Whirlpool/Randstad
Jan 2023 - Present (2 years 5 months)
Trained in major appliances for features, instructions, and installation purposes. Provided client-focused personalized service, troubleshooting hundreds of different appliances and scheduling appointments.
Funeral Administration Manager
Starks & Menchinger Family Funeral Homes
Jan 2022 - Jul 2022 (6 months)
Managed effective communication across eight funeral locations, creating death certificates and developing professional relationships with medical agencies. Created spreadsheets for task tracking and delegated schedules for directors, families, and administrators.
Medical Transportation Specialist/Pharmacy Tech
Genoa Pharmacy
May 2020 - May 2022 (2 years)
Handled and transported large quantities of medications, greeting customers with exceptional care. Safely managed classified patient information and company paperwork, adapting to various schedule changes.
Teacher
Stars and Stripes Learning Center
Mar 2018 - Mar 2020 (2 years)
Assessed, recorded, and communicated student progress, arranging learning resources to create a positive learning environment. Identified individual and collective learning needs, delivering instruction to maximize student interest and learning.
Server
Red Lobster
Mar 2018 - Mar 2019 (1 year)
Provided consistent one-on-one customer service, upselling food promotions and demonstrating extensive menu knowledge. Offered personalized service to ensure guest comfort and handled company money accurately.
Crew Member-Assistant Manager
Ritzee Hamburgers
Mar 2017 - Mar 2019 (2 years)
Trained new staff according to company standards and took orders at the counter, serving food directly to customers. Operated both the cash register and the gift card register efficiently.
Web-Designing Manager/Advertiser
Mango Health Fruits and Foods
Oct 2017 - Oct 2018 (1 year)
Advertised the business and managed its Facebook page, ensuring weekly increases in polls, followers, and likes. Photographed food and drink items, managed customer interactions, and sold healthy products to local customers.
Volunteer
Red Cross
Sep 2015 - Sep 2018 (3 years)
Participated in blood donation drives, contributing to the community's need for blood. Assisted with handling incoming patients during blood donation processes.
Volunteer
BCCHS School Store
Sep 2015 - Sep 2016 (1 year)
Greeted customers entering the store to ascertain their needs and recommended alternative items if products were out of stock. Assisted with general store operations and customer inquiries.
Daycare Provider
In-Home Daycare
Jun 2014 - Aug 2015 (1 year 2 months)
Managed an in-home daycare for toddlers, preschoolers, and school-aged children. Responsibilities included dressing infants, changing diapers, and overseeing daily routines.
Volunteer
Altrusa Day Nursery Inc.
Jun 2014 - Aug 2014 (2 months)
Instructed children on proper health and personal habits, organizing and engaging them in recreational activities such as games and puzzles. Ensured a safe and stimulating environment for young children.
Education
Degrees, certifications, and relevant coursework
Purdue University
Bachelor of Arts, Human Relations
Currently pursuing a Bachelor of Arts in Human Relations. This program focuses on understanding human behavior and interactions within various contexts.
Kellogg Community College
Associate Degree, General Studies
Completed coursework in Psychology, English, Math, and Biology. These studies provided a foundational understanding across various academic disciplines.
Kellogg Community College
Certificate, Aviation
Completed courses including Introduction to Aviation and Aerodynamics and Performance. Gained foundational knowledge in aviation principles.
Battle Creek Central High School
High School Diploma, General Studies
Grade: 3.5 GPA
Completed required courses for graduation. Achieved Honor Roll for four years and maintained a 3.5 GPA.
Calhoun Area Career Center
Certificate, Aviation Exploration
Participated in the Aviation Exploration Program. Coursework included History of Aviation, Regulations, and Weather, providing knowledge of basic aerodynamics and aviation maintenance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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