Senora User
@senorauser
Customer-focused administrative professional with strong problem-solving skills.
United StatesWhat I'm looking for
I am a dedicated administrative and customer service professional with experience across healthcare, retail, and technical support environments. I have a background in client relations, team leadership, and operational process improvements that drive better service delivery.
My roles as a CNA and technical support agent taught me to communicate clearly with clients, coordinate with internal teams, and resolve issues efficiently. I consistently implemented process improvements that reduced complaints and improved client satisfaction.
I hold a Bachelor in Health Information Management and an Associate in General Studies, which complement my hands-on experience and proficiency in Microsoft Office, including Excel. I bring a service-oriented mindset and an eagerness to contribute to organizational goals in an administrative capacity.
I am motivated by collaborative teams, opportunities to streamline operations, and roles where I can apply my customer-service strengths and problem-solving abilities to improve outcomes.
Experience
Work history, roles, and key accomplishments
Certified Nursing Assistant
Sacred Arms
Aug 2018 - Nov 2018 (3 months)
Managed client care and relationships to improve living quality, collaborated with internal teams to enhance service delivery, and implemented process improvements to resolve complaints and increase operational efficiency.
ALLed customer service initiatives in consumer electronics, maximized sales through exceptional support, and served as a team leader fostering a supportive environment and strong customer relationships.
Cashier
Sparkles Market
Sep 2012 - Mar 2013 (6 months)
Delivered outstanding customer service, assisted customers in product selection, and built effective relationships with employees and patrons to meet client needs.
Certified Nursing Assistant
Susan Circle
Sep 2010 - Dec 2010 (3 months)
Communicated effectively with clients to meet needs and enhance living conditions, and collaborated with internal departments to improve service delivery and administrative processes.
ARCashier
Arby’s
Mar 2007 - Mar 2010 (3 years)
Provided excellent customer service, answered product-related questions, and built effective working relationships to meet customer needs in a fast-paced retail environment.
Education
Degrees, certifications, and relevant coursework
CUColorado Technical University
Bachelor of Science, Health Information Management
2017 - 2019
Completed a Bachelor's program in Health Information Management through the online campus, focusing on healthcare data management and administrative processes.
ECEastern Gateway Community College
Associate of Arts, General Studies
2010 - 2014
Completed an Associate in General Studies covering a broad set of foundational academic subjects to support further education and career development.
Chaney High School
High School Diploma, High School Diploma
2002 - 2006
Earned a high school diploma with coursework preparing for postsecondary education and workforce entry.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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