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Allyson Burchett

@allysonburchett

Message

Dedicated Client Service Specialist with strong customer service skills.

United States

Message

What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

I am a Client Service Specialist with extensive experience in customer service and management. Currently, I handle approximately 200 client calls weekly at First Financial Bank, where I assist clients with various banking needs, including transactions, loan assistance, and online banking navigation. My ability to manage client escalations and meet weekly goals demonstrates my commitment to providing exceptional service.

Previously, I served as a Store Manager at Check Into Cash, where I successfully managed store operations, achieved sales goals, and trained employees to foster a productive team environment. My experience also includes working as an Administrative Assistant at Honda Manufacturing, where I honed my skills in recruitment and data management, ensuring a smooth hiring process for potential candidates.

Experience

Work history, roles, and key accomplishments

Current

Client Service Specialist

Current

First Financial Bank

Jun 2022 - Present (3 years)

As a Client Service Specialist, I handle approximately 200 calls weekly, assisting clients with transactions, online banking, loan inquiries, and escalations. I also provide support to other employees and meet management's weekly goals.

Customer Service Loan Processing Microsoft Office Time Management Problem Solving Communication Teamwork Conflict Resolution

Store Manager

Check Into Cash

Jul 2021 - Jun 2022 (11 months)

Managed store operations, including scheduling, customer service, sales goals, and budget management. Trained employees and ensured a productive team environment while handling financial transactions.

Management Customer Service Sales Budget Management Team Management Training Problem Solving Organizational Skills

Administrative Assistant

Honda Manufacturing of Indiana

Aug 2020 - Nov 2020 (3 months)

Worked in HR on a project basis, making over 150 calls daily to candidates, conducting interviews, and managing the hiring process. Responsible for data entry and recruitment advertising.

Human Resources Data Entry Interviewing Time Management Communication Microsoft Office Organizational Skills Customer Service Social Media Management

Security Officer/Customer Service Representative

Security Engineers, Inc

May 2020 - Aug 2020 (3 months)

Monitored security cameras, logged daily events, and handled emergency dispatches while providing customer service support to Honda associates.

Customer Service Surveillance Communication Problem Solving Computer Literacy Time Management

Customer Service Representative

Global Atlantic Financial Group

Sep 2019 - May 2020 (8 months)

Handled calls regarding life insurance policies, processed loans and changes, and conducted research on policy errors while maintaining accurate records.

Customer Service Data Entry Problem Solving Communication Microsoft Office Time Management