raina hammond
@rainahammond
Customer Service Specialist at Macy's, helping customers and coworkers across retail and administrative settings.
United StatesWhat I'm looking for
At Macy's, I work as a Customer Service Specialist, helping customers and coworkers. I enjoy being someone people can approach with questions or tasks.
At Walmart, I moved between departments to help where store management needed me. I learned each area quickly and helped improve customer retention and associate morale.
Earlier, I worked as a Personal Assistant at M & M Parties and Entertainment, handling email, scheduling, and file management, creating and managing a website, and providing tech support. I also supported front desk operations and customer service at H&R Block and Rasmussen College.
Experience
Work history, roles, and key accomplishments
Worked as Customer Service Specialist at Macy's.
Worked as Associate at Macy's.
While I was employed with Walmart four years, I moved from different departments as store management asked to help each department. I was asked to and was able to help each department not only improve customer retention but also associate morale. I was able to learn each area I was moved to as well as the whole store, very quickly. My store management was also able to send me to different stores a
From the middle of 2017 to the end of 2018 i worked as Mr. Miller's personal assistant. Carrying out not only tasks for his business but also helping him with some of his personal tasks as well as giving him 24 hour tech support.
Below is a list of tasks I carried out while working for him.
Email, schedule , and file management
Website creation and management
24 hour tech support
Budget manageme
I've also worked at the Van dyke Commons and Florida Commons locations.
I provided excellent customer service while also doing basic front desk duties, proctoring for AMP, completing connect calls, scheduling appointments, taking payments, opening and closing each office
Manage a variety of administrative and clerical functions.
Worked independently with little or no direct supervision.
Coordinate and schedules community partners request for classroom reservations.
Assist students with computer difficulties.
Answer phones and direct incoming calls.
Process and distribute daily mail.
Employment Achievement
Employee of t
Education
Degrees, certifications, and relevant coursework
Mindfulness: A Critical Skill for Project Managers
Issued Mar 2023
Applied Mesurement Professionals Inc.
Assessment Center Proctor / Supervisor Certification
Issued Apr 2017
Rasmussen University
Associate of Arts and Sciences - AAS, Business Administration and Management, General
2014 - 2016
Rasmussen University
Associate’s Degree, Business Administration and Management, General
2014 - 2016
I have taken course that are centered around Business Management
Florida Virtual School (FLVS Middle-High School)
High School, High School/Secondary Diplomas and Certificates
2008 - 2013
Studied there for high school
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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