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Byron Otega

@byronotega

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Technical Account Manager with 24+ years of experience in ICT account management & solution sales.

Kenya

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What I'm looking for

I am seeking for a job that allows me to leverage my sales and relationship-building skills to drive business growth while providing exceptional customer experiences and customer satisfaction ultimately. I thrive in a remote environment that allows for independently work while at the same time staying connected with a collaborative team.

Seasoned Senior Network Solutions Architect & Technical Account Manager with 24+ years of experience in telecom account management, business development and solution sales. Expertise in driving multi-million-dollar contracts, deploying state-of-art cloud-based Radio Access Networks, Core Network, Transport Networks and Network Security solutions and optimizing sales pipelines. Skilled in RFP/RFQ management, consultative and technical sales and cross-functional teams’ collaboration to align solutions with business goals. Proven ability to enhance operational efficiency and achieve over 170% increase in annual order intake. Committed to driving business digital transformation and delivering cutting-edge ICT solutions for competitive advantage thus ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

Huawei Technologies

Dec 2023 - Present (1 year 5 months)

Secured a new $12M contract for Fixed Broadband solutions, driving a 27% increase in annual revenue. Delivered an IP SD-WAN trial, enhancing operational efficiency by 30%. Spearheaded RFP submissions, achieving a 20% increase in contract win rates. Collaborated with cross-functional teams and mentored project teams.

Sales Strategy IP SD WAN RFP Management Cross Functional Collaboration Governance Frameworks Customer Workshops Mentoring Revenue Growth Operational Efficiency Contract Negotiation

Technical Account Manager

Nokia

Oct 2021 - Aug 2023 (1 year 10 months)

Achieved a 170% increase in annual order intake by executing strategic account plans. Deployed DWDM/Optics transmission networks, securing a $6M enterprise contract. Conducted training sessions, improving product adoption and customer satisfaction.

Strategic Account Planning IPCORE Solutions RFP Response Customer Training Network Performance Customer Satisfaction Project Management Business Development Telecommunications DW DM

Technical Project Manager

Airtel Africa HQ

May 2012 - Dec 2012 (7 months)

● Successful launch of 3G technology network in Rwanda, Burkina Faso & Seychelles, increasing Airtel’s market penetration by 20% in these regions.
● Managed end-to-end project delivery, including planning, execution and acceptance testing, ensuring 100% of the projects were completed within scope & budget.
● Developed launch charters, defined project deliverables, timelines & responsibilities.

Communication Skills Project Management Problem Solving Team Leadership Cross Functional Team Leadership Stakeholder Management Stakeholder Relationship Management

Customer Solution Manager

Huawei Technologies

Dec 2010 - Apr 2012 (1 year 4 months)

Designed optimized solutions for major clients, increasing customer satisfaction by 24%. Conducted workshops to enhance product adoption and performed competitive analyses to influence strategic decisions.

Solution Design Customer Satisfaction Workshops Competitive Analysis Telecommunications Product Adoption Strategic Recommendations Customer Support Feature Activations Market Strategies

Core Network Consultant

ericsson

Jan 2010 - Jun 2010 (5 months)

Integrated MSC/VLR with HLR/AUC, improving network reliability. Delivered MNP solutions and activated SIGTRAN protocols for enhanced data transmission efficiency.

MSC VLR Integration HLR AUC Mobile Number Portability SIGTRAN Protocols Network Reliability Data Transmission Telecommunications Core Network Solutions Performance Improvement Customer Experience

Core Network Integration Engineer

ericsson

Dec 2006 - Dec 2009 (3 years)

Integrated core network nodes for multiple operators across Africa, ensuring successful network launches. Conducted acceptance tests and supported deployment of Ericsson’s solutions.