Open to opportunities

Julius Oluoch

@juliusoluoch

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Experienced Senior Telecom Executive with a proven leadership track record.

Kenya

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What I'm looking for

I am seeking a challenging role that allows me to leverage my extensive telecom experience while fostering team collaboration and driving operational excellence.

I am a highly experienced Senior Telecom Executive with over 20 years of extensive hands-on experience in the telecommunications industry. My career has been marked by a strong ability to lead diverse teams of professionals to achieve new levels of success in competitive MNO environments and OEM vendors. I possess a unique blend of technical and business skills, which has enabled me to excel in various roles, including managing network operations, business unit transformation, and project implementation.

Throughout my career, I have demonstrated a commitment to excellence in network performance and quality assurance. My experience includes overseeing network operations for major telecom operators across Africa, ensuring compliance with regulatory standards, and driving customer satisfaction through effective governance frameworks. I have successfully managed large teams, optimized network performance, and implemented strategic initiatives that have significantly improved operational efficiency and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Head of Technical Services

Current

Cablepro Integrated Technical Solutions Kenya Ltd.

Nov 2020 - Present (4 years 8 months)

Planned and directed network installation, maintenance, and operations, while also recruiting and mentoring a team of network engineers. Managed site deployment, conducted acceptance tests with OEM vendors, and oversaw optimization, performance management, and reporting.

Maintenance Operations Management Team Leadership Deployment SLA Management Vendor Management performance reporting Contract Negotiation

Manager – NOC, QoS and Optimization

ZTE-MTN Managed Services

Nov 2019 - Nov 2020 (1 year)

Managed administrative and technical activities for the Radio Network Engineering team, overseeing network optimization strategies and parameter modifications. Conducted DT&CQT tests, analyzed results, and ensured technical assistance for customer inquiries.

Network Engineering Budget Management DT&CQT Testing SLA GIS Actix NetNuman NetMax

Head of Network Operations & Partner Governance

Bharti Airtel

Jun 2015 - Jan 2019 (3 years 7 months)

Managed network operations across 15 Airtel Opcos under a Managed Services model, steering governance frameworks for NOC and change management. Ensured customer satisfaction through SLA adherence, managed IT Data Centers for 100% network availability, and controlled OPEX costs.

Network Operations Managed Services SLA Management Troubleshooting Vendor Selection Project Management Change Management

Head of MS & KPI Governance - Network Quality Assurance

Bharti Airtel

Oct 2010 - Jun 2015 (4 years 8 months)

Responsible for ensuring network quality met targets across 14 African operations, supervising Managed Service Partners and managing KPI exclusions, rewards, and penalties. Developed a WCL (Worst Cells List) Analysis tool and governed customer complaint resolution processes.

KPIs Managed Services Contract Negotiation SCM Finance Interaction Data Analysis WCL Analysis Tool

Head of Operations & Maintenance

Essar Telcom Kenya Ltd.

Jun 2010 - Oct 2010 (4 months)

Led and managed a department of 95 staff, overseeing daily technical operations including FLM, NOC, Network Quality, and Customer Care. Managed CAPEX and OPEX budgets, defined and managed contracts/SLAs with vendors, and ensured 99.98% RNA delivery.

Operations Management Maintenance OPEX Budgeting Vendor Management Contract Management SLA Management Team Leadership Succession Planning

Radio Network Optimization – E2E Qos 2G/3G Team Lead

Alcatel-Lucent

Oct 2006 - Jun 2010 (3 years 8 months)

Managed a team of E2E QoS Engineers, focusing on performance follow-up and optimization of GSM 900 & DCS 1800/GPRS networks. Developed in-house tools using Access, Excel, Perl & Shell Scripting for RNO tasks and performed 3G UTRAN performance analysis and tuning.

Radio Network Optimization 2G 3G Technologies Team Leadership GSM GPRS Network Network Analysis Access Excel Perl Shell Scripting Metrica NPA Oracle NPO Actix

BSS Support Leader

Celtel Kenya Ltd.

Jun 2004 - Oct 2006 (2 years 4 months)

Built and maintained BSS Support procedures, managing BSS and Network Performance Support Engineers. Ensured a Radio Network Availability (RNA) of 99.98% and performed acceptance/testing procedures on new equipment.

OMC R RNA Acceptance Testing RNO Applications Database Management BSS Migration GPRS EDGE Implementation

Network Quality & Support Engineer

Celtel Kenya Ltd.

Feb 2001 - May 2004 (3 years 3 months)

Determined and implemented Network Key Performance Indicators (KPIs) and their thresholds for optimal performance. Analyzed network traffic and performance statistics, generated reports, and performed quality-acceptances on new Base Stations.

Network Quality KPIs Reporting COMPASS GSM SQL Excel OMC R

Systems Supervisor

The Nairobi Safari Club

Jan 2000 - Jan 2001 (1 year)

Supervised various systems operations within the club, ensuring smooth functionality and addressing technical issues. Managed system configurations and provided support to end-users.

Systems Supervision Operations Technical Support Configuration Management Troubleshooting