Bunmi Fadamitan
@bunmifadamitan
Customer service professional boosting client satisfaction and retention through empathetic, proactive support.
NigeriaWhat I'm looking for
I am a customer service professional with over two years' experience supporting clients in the real estate sector, focused on empathy, clear communication, and consistent follow-through.
At Assured Way Investment Limited I built strong customer relationships that improved satisfaction and boosted retention by 90%, maintained 300+ client records, and streamlined appointment scheduling to reduce response time.
I proactively manage inquiries via email, chat, and phone using tools like Gmail, HubSpot, Zendesk, Google Calendar, Slack, Calendly, and Zoom, and I use Google Forms to collect feedback and drive service improvements.
I hold a BA in Linguistics and African Languages from Obafemi Awolowo University and certificates in Virtual Assistance (Ladies in Tech Africa, ALX, Career Crafters Academy). I am seeking a growth-driven company where I can build customer loyalty and take on new challenges.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Assured Way Investment Limited
Jan 2023 - Present (2 years 7 months)
Built strong customer relationships, improving retention by 90% through proactive email, phone, and HubSpot follow-ups. Managed 300+ client records and streamlined scheduling via Google Calendar, reducing response time and improving service efficiency.
Corps Member
Biyem International School
Jan 2021 - Jan 2022 (1 year)
Provided teaching and administrative support, managing lesson schedules and student records using MS Word and Google Docs. Communicated with students and parents to resolve concerns and supported event planning to improve coordination.
Education
Degrees, certifications, and relevant coursework
OUObafemi Awolowo University
Bachelor of Arts, Linguistics and African Languages
Completed a Bachelor of Arts in Linguistics and African Languages, graduating in February 2020 from Obafemi Awolowo University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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