Looking for a job

Favour Ohilebo

@favourohilebo

Dedicated Customer Service Rep passionate about helping customers. Strong in empathy, communication & problem-solving to deliver excellent experiences

Nigeria

Message

What I'm looking for

I'm seeking a remote Customer Service Representative position in a fast-paced, customer-focused company. I'm looking for clear expectations, supportive management, opportunities for professional development, and a chance to make a real impact by turning customer challenges into positive experiences.

I'm a dedicated Customer Service Representative passionate about helping customers and solving problems with empathy and patience. I have strong skills in communication, active listening, and conflict resolution, and I enjoy turning difficult situations into positive experiences.

I'm quick to learn new tools, highly organized, and thrive in remote, team-oriented environments. My goal is to support a customer-first company where I can grow, contribute, and make customers feel truly heard and valued.

Experience

Work history, roles, and key accomplishments

Call Service Manager

YS Deliveries

Oct 2025 - Jun 2026 (8 months)

Handled 30+ phone and email inquiries daily with clear, professional communication. Resolved delivery issues by coordinating updates between customers and operations teams.

Phone Support Email Support Customer Service CRM Tools Microsoft Office Google Workspace Data Entry

Elementary School Teacher

Aflame Triumphant Academy

Jan 2023 - Jan 2024 (1 year)

Managed daily communication with students, parents, and staff in a fast-paced setting. Maintained student progress records using spreadsheets and office productivity tools.

Communication Skills Spreadsheets Microsoft Office Google Workspace Lesson Planning Classroom Management

Elementary School Teacher

Greater Height Academy

Nov 2022 - Mar 2023 (4 months)

Supported student learning while maintaining classroom records and daily communications. Communicated with parents and staff to share updates and address routine concerns.

Communication Skills Classroom Management Record keeping Microsoft Office

Event Coordinator

Splufic Events and More

Feb 2021 - Oct 2022 (1 year 8 months)

Coordinated client and vendor communication to support successful event planning. Managed schedules, logistics, and service details across multiple priorities.

Event Planning Client Communication Vendor Management Logistics Scheduling