Kristi Kenderdine
@kristikenderdine
Remote community and customer support representative with compassionate healthcare and service experience.
What I'm looking for
I’m a dedicated, compassionate professional who blends customer service, healthcare support, and remote operations to deliver positive outcomes. I’m known for resolving customer and member concerns with empathy, professionalism, and strong attention to detail.
In my current role as a Community Support & Customer Service Representative (Remote), I serve as a primary point of contact for a growing online community. I respond to inquiries through ticketing systems and direct communication channels, document interactions and resolutions, and help maintain a positive environment by enforcing community guidelines and resolving conflicts.
Before that, I supported individuals through caregiving experience and worked in various customer service roles. I assisted with daily care needs, coordinated healthcare-related tasks and schedules, maintained confidentiality of personal and medical information, and helped customers through challenging situations—while staying accurate, organized, and dependable in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Community Support Rep
Self-Managed
Mar 2025 - Present (1 year 3 months)
Served as the primary point of contact for a growing online community, assisting members with questions, concerns, and support requests. Managed ticketing and direct communication workflows, documented resolutions, and enforced community guidelines while handling sensitive situations with confidentiality and empathy.
Healthcare Support & Caregiving
Various Roles
Provided compassionate daily care support across multiple caregiving assignments, assisting with personal care needs and healthcare-related tasks. Maintained accurate records, coordinated appointments and schedules, and protected confidentiality when communicating with patients, families, and healthcare professionals.
Customer Service Representative
Various Roles
Assisted customers by answering questions, resolving concerns, and providing product or service information. Handled challenging situations and complaints professionally, processed information accurately, and maintained quality standards while building strong customer relationships.
Education
Degrees, certifications, and relevant coursework
High School Diploma / GED
High School Diploma or GED, General Education
Earned a High School Diploma/GED.
Availability
Location
Authorized to work in
Job categories
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