ZSZenaida smith
@zenaidasmith
Experienced Customer Care Specialist with a commitment to client well-being.
United StatesWhat I'm looking for
With over 8 years of experience in customer care and direct support, I have dedicated my career to enhancing the lives of individuals through compassionate and comprehensive service. My journey began as a Direct Care Staff member, where I provided essential support to residents, ensuring their comfort and well-being. This role ignited my passion for caregiving and led me to various positions where I honed my skills in medication administration and client support.
Throughout my career, I have worked in diverse environments, including senior living facilities and support organizations, where I implemented individualized service plans and fostered supportive environments. My commitment to delivering exceptional service is evident in my ability to manage the daily living needs of residents while adhering to strict safety protocols. I am driven by the desire to make a positive impact in the lives of those I serve, and I continuously seek opportunities to grow and improve my skills in the customer care field.
Experience
Work history, roles, and key accomplishments
Direct Support Professional
Merakey
Jan 2023 - Jun 2023 (5 months)
Provided comprehensive support to individuals with intellectual and developmental disabilities, assisting with daily living activities and implementing individualized service plans to foster personal growth and independence.
Direct Support Staff Member
Overlook Green Senior Living
Jun 2021 - Sep 2021 (3 months)
Provided comprehensive support to senior residents, assisting with daily living activities, medication administration, and coordinating recreational activities while ensuring adherence to individual care plans.
Med Tech/Caregiver
Grandview Estates
Jan 2019 - Aug 2019 (7 months)
Managed daily living needs of over 40 residents, providing hands-on care and administering prescribed medications while ensuring safety protocols and timely delivery.
Personal Care Aide / Med Tech
Arrowood at Southwestern
Mar 2016 - Jan 2019 (2 years 10 months)
Administered prescribed medications and assisted over 40 residents, including those with dementia, ensuring fulfillment of their daily living activities and facilitating transportation.
Direct Care Staff
Mitchell Manor
May 2012 - May 2016 (4 years)
Provided comprehensive support to residents by aiding in daily living activities and administering medication accurately and timely, following strict healthcare protocols.
Education
Degrees, certifications, and relevant coursework
Art Institute of Pittsburgh
Associate in Web Design and Interactive Media, Web Design and Interactive Media
2011 - 2013
Studied web design and interactive media, focusing on creating responsive websites and enhancing user experience across various devices.
ITT Technical Institute
2008 - 2010
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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