Jocelyn Watkins
@jocelynwatkins
Compassionate healthcare professional with 8+ years supporting patients in residential and clinical settings.
United StatesWhat I'm looking for
I am a compassionate and dedicated healthcare professional with over eight years of experience across residential, hospital, and home health environments. I specialize in direct support, certified nursing assistance, medication administration, and delivering patient-centered care with empathy and reliability.
I have provided comprehensive care in group homes, hospitals, and private residences, coordinating with families and healthcare providers to optimize outcomes. I am certified as a CNA, hold Medication Administration Certification (MAC), and maintain CPR certification, with hands-on experience recording vitals, administering medications, and documenting care.
I bring strong communication, teamwork, and customer-service skills honed through clinical roles and remote call-center work. I am committed to improving quality of life for patients, maintaining regulatory-compliant environments, and supporting dignity and respect for diverse populations.
Experience
Work history, roles, and key accomplishments
Direct Support Professional
Genesis Residential / Omega
Nov 2017 - Present (7 years 10 months)
Provide comprehensive care and supervision for group home residents, administering medications and coordinating with families and healthcare providers to improve quality of life.
Call Center Agent
AT&T / DirecTV
Feb 2021 - Jul 2024 (3 years 5 months)
Handled high-volume inbound calls resolving billing, technical, and service inquiries while documenting interactions and ensuring timely customer resolutions.
Certified Nursing Assistant
Signature HealthCARE LLC
Jul 2018 - Nov 2018 (4 months)
Supported residents with ADLs, mobility, and feeding assistance while reporting patient status to nursing staff and maintaining a safe, compliant environment.
Certified Nursing Assistant
Senior Helpers
Apr 2017 - May 2017 (1 month)
Delivered in-home care including companionship, housekeeping, medication reminders, and assistance with personal hygiene and mobility.
Customer Service Representative
West
Oct 2016 - Feb 2017 (4 months)
Handled inbound customer inquiries and technical support calls, maintained professional communication, and accurately recorded client data.
Patient Care Assistant
Crestwood Hospital
May 2016 - Dec 2016 (7 months)
Supported nursing team with direct patient care, mobility assistance, vitals collection, and monitoring of patient conditions.
Certified Nursing Assistant
Floyd E. "Tut" Fann Veterans Home
Oct 2015 - May 2016 (7 months)
Provided long-term care for veterans with emphasis on dignity and respect, assisting with ADLs and documenting care tasks.
Medical Office Assistant
Turner Job Corps
Feb 2013 - Jan 2014 (11 months)
Performed front-office medical administrative tasks including patient intake, scheduling, and file management during internship.
Education
Degrees, certifications, and relevant coursework
Registered Nursing Program
Registered Nursing Program, Nursing
Completed coursework in a Registered Nursing program between January 2018 and May 2019.
Faith Covenant Academy
High School Diploma, General Education
High School Diploma from Faith Covenant Academy in Huntsville, AL.
Availability
Location
United StatesAuthorized to work in
Job categories
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