Amber Mead

Provided daily in-home care including bathing, dressing, grooming, medication reminders, meal preparation, and safe home maintenance. Monitored behavior and health changes, documented updates, transported clients to appointments, and communicated with providers.

Delivered daily personal care including bathing, dressing, grooming, and medication reminders while maintaining a clean and safe home environment. Prepared meals, assisted with feeding based on dietary needs, provided companionship, and documented behavior and health changes.

Processed over 100 guest transactions accurately using cash, credit cards, checks, and other electronic payments. Handled coupons and gift cards via POS, maintained a clean checkout area, and resolved pricing discrepancies.

Provided daily care for up to 10 residents, including ADLs, companionship, and light housekeeping. Monitored vital signs and behavior, encouraged resident participation in activities, and reported changes promptly to support early intervention.

Supervised 5–8 employees per shift, delegating tasks using a deployment chart while managing inventory and weekly food orders. Balanced tills nightly, resolved customer complaints, coached staff on conflict resolution, and trained new employees to perform at a 5-star standard.

Assisted residents with ADLs including mobility support and end-of-life care. Documented vital signs and resident condition in an electronic charting system, responded to call lights to help prevent falls, and supported infection control.

Handled 50+ calls per shift, resolving healthcare member insurance and billing questions with empathetic, accurate support. Ensured HIPAA-compliant service, collaborated with peers, and used knowledge-based solutions to resolve inquiries.

Currently pursuing a Bachelor of Science in Industrial & Organizational Psychology through University of Phoenix (remote).

Completed General Studies (GED) at Lewis Clark State College in 2011.