Jayed Mchaney

I provide remote care coordination support, handling high-volume phone, text, and email communication while resolving service, scheduling, and onboarding concerns. I manage multiple client cases, document interactions accurately, and maintain HIPAA, privacy, and compliance requirements.

I've supported customers in fast-paced environments including Walmart Online Grocery Pickup, where I addressed order, substitution, delay, and pickup issues using internal systems and handheld devices. At United Way Outreach Center, I served as a primary contact for people seeking services, completing intake, scheduling appointments, explaining eligibility requirements, and connecting clients to resources.

My healthcare experience as a Travel CNA has strengthened my active listening, empathy, de-escalation, and communication skills when supporting patients, families, and healthcare professionals. I bring a 4.0 Bachelor of Science in Criminal Justice Administration and a practical, solution-focused approach to every client interaction.