Bruno UserBU
Open to opportunities

Bruno User

@brunouser1

Multilingual content moderator with strong customer service skills.

Portugal

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a dedicated content moderator with experience in reviewing and moderating user-generated content for major platforms like Google. My role at Tech Mahindra has honed my ability to assess the accuracy and quality of bot-generated responses while ensuring compliance with community guidelines. I take pride in providing constructive feedback to enhance the effectiveness of evaluations and assist in training new moderators, sharing best practices to maintain high standards.

Before my current position, I excelled as a Customer Service Representative at Footlocker, where I managed escalated customer tickets and consistently achieved KPI objectives. My background in sales and customer support at Worten and Hewlett-Packard has equipped me with strong communication skills and a results-driven mindset. I am passionate about leveraging my multilingual abilities and tech-savvy nature to contribute positively to any team.

Experience

Work history, roles, and key accomplishments

TM
Current

Content Reviewer and Moderator

Tech Mahindra

May 2023 - Present (2 years 1 month)

Responsible for reviewing and moderating user-generated content to ensure compliance with community guidelines. Assessed the accuracy of bot-generated responses and provided feedback to enhance quality. Assisted in training new moderators by sharing best practices.

Education

Degrees, certifications, and relevant coursework

Bruno hasn't added their education

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Tech stack

Software and tools used professionally

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Bruno User - Content Reviewer and Moderator - Tech Mahindra | Himalayas