Bruno User
@brunouser1
Multilingual content moderator with strong customer service skills.
What I'm looking for
I am a dedicated content moderator with experience in reviewing and moderating user-generated content for major platforms like Google. My role at Tech Mahindra has honed my ability to assess the accuracy and quality of bot-generated responses while ensuring compliance with community guidelines. I take pride in providing constructive feedback to enhance the effectiveness of evaluations and assist in training new moderators, sharing best practices to maintain high standards.
Before my current position, I excelled as a Customer Service Representative at Footlocker, where I managed escalated customer tickets and consistently achieved KPI objectives. My background in sales and customer support at Worten and Hewlett-Packard has equipped me with strong communication skills and a results-driven mindset. I am passionate about leveraging my multilingual abilities and tech-savvy nature to contribute positively to any team.
Experience
Work history, roles, and key accomplishments
Content Reviewer and Moderator
Tech Mahindra
May 2023 - Present (2 years 1 month)
Responsible for reviewing and moderating user-generated content to ensure compliance with community guidelines. Assessed the accuracy of bot-generated responses and provided feedback to enhance quality. Assisted in training new moderators by sharing best practices.
Customer Service Representative
Footlocker
Aug 2021 - Apr 2023 (1 year 8 months)
Managed escalated customer tickets through various channels including phone, email, and live chat. Utilized Zendesk for efficient ticket management and consistently met KPI objectives.
Sales and Customer Support Representative
Worten, Sonae
Sep 2018 - Jun 2021 (2 years 9 months)
Developed sales plans to exceed quotas and provided timely information to customers for inquiries and complaints. Demonstrated strong objection handling skills.
Customer Marketing Manager
Hewlett-Packard
Jan 2014 - Dec 2017 (3 years 11 months)
Led promotional activities for HP products, significantly increasing sales. Supported product demonstrations and presentations to enhance customer engagement.
Freelance Audio Data Collector
Various
Conducted audio recording projects for various clients, including LXT and Summa Linguae, focusing on language-specific tasks in Portuguese and Spanish.
Education
Degrees, certifications, and relevant coursework
Bruno hasn't added their education
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Availability
Location
Authorized to work in
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