Open to opportunities

Achraf Assili

@achrafassili

Customer-focused Content Moderator and customer service professional, skilled in issue resolution and safe community standards.

Portugal

Message

What I'm looking for

I’m looking for a customer-focused role where I can help keep communities safe and support users with fast, accurate resolutions—while growing through training, process improvement, and clear client guidance.

I’m a customer-focused Content Moderator with experience at Accenture, where I review, classify, and remove content according to client guidelines. I stay updated on changing policies, investigate and relay complex content issues to the Trust and Safety team, and advocate for the user community.

I also bring hands-on customer support and sales experience from Teleperformance, responding to inquiries via social media and live chat, promoting products, and converting leads into sales. I manage comments, messages, and reviews to maintain brand reputation, support orders and after-sales issues, and continuously improve quality and efficiency through training and process-improvement initiatives.

Experience

Work history, roles, and key accomplishments

Content Moderator

Accenture

May 2024 - Dec 2025 (1 year 7 months)

Reviewed, classified, and removed content according to client guidelines, staying current with evolving policies. Investigated and resolved complex content issues and collaborated on process improvement and ongoing training to support community safety.

Content Moderation Trust & Safety Policy Enforcement Content Classification Process Improvement Socially Sensitive Topics Handling

Sales Agent & Customer Support

Teleperformance

Jan 2024 - Feb 2024 (1 month)

Responded to customer inquiries via social media and live chat, promoting products and converting leads into sales. Managed customer comments and reviews, handled orders and complaints, and maintained customer records and sales reports while supporting after-sales needs.