Open to opportunities

Francesca Pol

@francescap

Message

Experienced media content reviewer and trainer with strong language skills.

Portugal

Message

What I'm looking for

I seek a collaborative environment that values continuous learning and growth.

With a robust background in media content review and training, I have honed my skills at Wipro Ltd, where I successfully conducted extensive research and improved outreach efforts for PR agencies. My ability to communicate effectively in both English and Italian has been pivotal in enhancing team performance and customer satisfaction.

In my role, I not only supported quality analysis but also took the initiative to train new team members, developing training materials and conducting workshops that significantly reduced errors and increased efficiency. My experience as a Customer Support Representative at Concentrix further solidified my technical problem-solving abilities and customer service skills, making me a versatile asset in any team.

Experience

Work history, roles, and key accomplishments

Media Content Reviewer / Trainer

Wipro Ltd

Aug 2021 - Jan 2024 (2 years 5 months)

Conducted research on media contacts for PR agencies, updated databases in Italian, and trained new team members. Developed training materials and facilitated workshops to enhance team performance and efficiency.

Media Research Database Management Facilitation Salesforce Team Collaboration Feedback & Coaching Italian Communication Skills

Freelance Translator

Self Employed

Jan 2016 - Feb 2021 (5 years 1 month)

Translated various types of content including medical, technical documents, and literary texts for multiple clients.

Translation Technical Writing Time Management Remote Collaboration Research Skills

Customer Support Representative

Concentrix

Jan 2018 - Jul 2020 (2 years 6 months)

Provided technical support in English and Italian for a tourism website, managed holiday home reservations, and created content for the site.

Technical Support Customer Service Problem Solving Content Creation Reservation Management Communication Skills Email Support Team Collaboration

Transcriber

Upwork/Linguistix Tank Inc.

Jul 2016 - Jan 2017 (6 months)

Transcribed Italian audio files to text and participated in AI machine learning projects for a linguistics website.

Transcription Audio Editing AI Machine Learning Italian Time Management Communication Skills Research Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Università degli Studi “G. D’Annunzio”

Bachelor's degree, Foreign Languages and Literatures

2011 - 2017

Grade: 100/110

Activities and societies: Involved in written and oral inter-linguistic mediation and translation.

Completed a Bachelor's degree in Foreign Languages and Literatures, focusing on the study of various languages, literature, and linguistics. Participated in a semester abroad in Portugal through the Erasmus project.