igor silva

Evaluate user content according to platform policies, identify violations and potential risks, and decide whether to keep, restrict, or remove content. Accurately document decisions in internal systems.

Provided customer service and resolved doubts and problems with banking products and services, including complaint management. Assisted customers with online and mobile banking platforms, handled account administration, and trained new team members.

Reviewed content to ensure compliance with YouTube's policies and guidelines, applied and enforced policies to maintain platform integrity, and verified content authenticity. Focused on reporting, documentation, and continuous training for policy adherence.

Regularly verified and updated product prices and availability to ensure accuracy, calculated and confirmed checkout prices, and ensured compliance with VAT regulations. Collaborated with team members to maintain pricing accuracy.

Signed electricity and gas contracts with customers, provided customer support, and engaged in insurance sales.

Provided customer service and worked collaboratively within a team. Experienced as a team coach, guiding and mentoring colleagues, and conducted store inventory.

Provided excellent customer service, worked effectively in a team, and handled multiple customers concurrently. Demonstrated strong multitasking and ability to work under pressure.

Attended a workshop on body and movement.

Attended a workshop on silent masks.

Completed an intensive summer acting course.

Completed high school education.

Completed an internship at Hotel Tivoli.