Lara Vital
@laravital
Content moderator at Genpact who reviewed user-generated media and applied platform policies in English, Spanish, and Portuguese.
PortugalWhat I'm looking for
At Genpact, I reviewed user-generated media content in English, Spanish, and Portuguese. I made decisions about removal, restriction, escalation, or approval based on established policies and procedures.
I adapted to updates in policies, procedures, and platform standards. At Concentrix, I helped customers with account and website management and coached new colleagues.
Across customer service roles, I provided information, answered questions, and guided customers using applications and managing accounts. I’m motivated by opportunities to develop new skills and broaden my professional experience.
Experience
Work history, roles, and key accomplishments
Reviewed and moderated user-generated media content in English, Spanish, and Portuguese. Made consistent decisions on content removal, restriction, escalation, or approval based on established policies.
Provided customer service, clarified doubts, and assisted with account and website management. Checked client account statuses and provided guidance for application use, including coaching new colleagues.
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Education
Degrees, certifications, and relevant coursework
Programa Qualifica
12º de escolaridade, General Education
2021 - 2024
Completed the 12th grade of schooling through the Programa Qualifica program.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
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