Open to opportunities

Nahuel Soria

@guillermonahuelsoria

Message

I consider myself a versatile person with a constant desire to learn new things.

Portugal

Message

What I'm looking for

I seek a role in a dynamic environment that values continuous learning and innovation.

I consider myself a versatile person with a constant desire to learn new things. I have experience in many areas, from applying permaculture concepts on the land, to serving clients and moderating content online. These diverse experiences have been fundamental in helping me discover my passions, particularly languages and technology.

For a long time, I asked myself what my passion is and realized that it is helping people and providing them with good service. The next question was "how?", and without realizing it, I had already begun.

Everything started with traveling and volunteering around Europe. Through these volunteer experiences, I discovered my love for communicating with people in different languages. This passion for languages drives me to keep learning because the more languages you speak, the more people you can communicate with, learn from, and help.

However, I also realized that I need to learn something beyond languages, something that can help me utilize them. This is where technology comes in. As we know, technology is another way to communicate with people, but not many use it to help and provide good service. Therefore, I am teaching myself programming, with the hope that one day, I will have the skills necessary to be employed by a major company or to start my own business and achieve my life goals.

Finally, if you made it this far, thank you for your interest in my profile and for your time.
¡Have a beautiful day!

Experience

Work history, roles, and key accomplishments

Current

Inbound Customer Service Representative

Current

Transcom

Sep 2023 - Present (1 year 9 months)

As an Inbound Customer Service Representative, I provide a diverse range of services to clients via telephone, fax, or email. My responsibilities include customer support across various projects, data entry, and utilizing Pipedrive (CRM) to manage customer interactions and optimize service operations.

Customer Service Pipedrive Data Entry Communication Problem Solving CRM Management Sales Support

Representative Contact Center

AUTODOC

Aug 2023 - Oct 2023 (2 months)

In my role at AUTODOC, I provided customer service via chat, email, and phone calls, offering expert advice and optimizing customer-oriented processes to deliver tailored solutions while logging all interactions.

Customer Service Communication Problem Solving Process Optimization Chat Support Email Support Product Knowledge

Online Content Moderator

Appen

Feb 2023 - Aug 2023 (6 months)

As an Online Content Moderator, I processed and moderated reviews submitted on websites, handled flagged reviews, and provided feedback to users through tickets, ensuring compliance with company terms.

Content Moderation User Feedback Compliance Communication Problem Solving

Customer Support Assistant and Content Moderator

Randstad

Sep 2021 - Sep 2022 (1 year)

In my role at Randstad, I provided customer service via chat and moderated content by processing reviews and selecting appropriate images for websites, ensuring clear communication and dispute resolution.

Customer Service Content Moderation Communication Dispute Resolution Team Collaboration Problem Solving

Customer Support Assistant and Administrative Secretary

ADT ALARMS

Jan 2016 - Sep 2021 (5 years 8 months)

At ADT ALARMS, I provided customer service via calls, live chats, and emails, processed purchase requisitions, and communicated with different departments to resolve customer issues and disputes.

Customer Service Administrative Support Communication Dispute Resolution CRM Management Remote Work

Education

Degrees, certifications, and relevant coursework

Laboratorio de Idiomas - Universidad Nacional de Mar del Plata

Language Course, Languages

2024 -

Currently enrolled in Italian language courses focusing on A1 and A2 levels.

Lenguas Vivas Bariloche

Teacher Training Program, Education

2022 -

Currently enrolled in an English Teacher Training Program.

IEFP

Programming Course, Software Engineering

2024 - 2024

Activities and societies: Developed an API for users to share opinions on movies, series, animes, and games.

Completed a comprehensive course in Programming Languages with a focus on JAVA, covering fundamental concepts, algorithms, and web application development.