JMJ Miguel
@jmiguel
Dedicated professional with hands-on experience in content moderation.
PortugalWhat I'm looking for
As a dedicated and detail-oriented professional, I have honed my skills in content moderation and customer support for global platforms like TikTok and Blizzard Entertainment. My journey has equipped me with a strong understanding of community guidelines and platform safety, ensuring that user experiences are both positive and secure. I thrive in fast-paced environments, where my problem-solving abilities and user-first mindset shine.
In my current role as a Content Moderator at TikTok, I have successfully monitored user-generated content, maintained high accuracy and productivity, and contributed to a respectful community experience. My experience as a Customer Support Representative at Blizzard Entertainment further solidified my commitment to customer satisfaction, where I resolved various issues while fostering brand loyalty. I am passionate about creating safe online spaces and delivering exceptional user support.
Experience
Work history, roles, and key accomplishments
Content Moderator
Teleperformance Portugal
Jan 2020 - Present (5 years 6 months)
Monitored and reviewed user-generated content for TikTok, ensuring alignment with community guidelines and safety standards. Maintained high accuracy and productivity in moderation tasks, contributing to a safe and positive platform environment. Acted as an informal team lead, assisting colleagues with policy questions and coordinating team actions.
Customer Support Representative
Teleperformance Portugal
Jan 2018 - Dec 2020 (2 years 11 months)
Provided customer support for Blizzard Entertainment via phone, email, and live chat, resolving a wide range of account, billing, and technical issues. Maintained a strong focus on customer satisfaction and brand loyalty, ensuring timely and accurate resolution of cases. Delivered empathetic, player-focused support, consistently meeting performance and quality targets.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Maine at Presque Isle
Bachelor of Science, Business Administration
Pursued a Bachelor of Science in Business Administration. The program focused on core business principles and practices.
Escola Secundária de Benavente
High School Diploma, Languages and Humanities
Completed high school education with a focus on Languages and Humanities. Gained foundational knowledge in various subjects.
Availability
Location
PortugalAuthorized to work in
Job categories
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