Bruh Tiverson
@bruhtiverson
Experienced data management and customer experience professional with 8 years improving data accuracy and digital interactions.
KenyaWhat I'm looking for
I am an experienced data and customer experience professional with eight years working in data entry, content moderation, transcription, and digital customer support. I focus on accuracy, integrity, and improving user interactions.
At Amazon I addressed customer inquiries across phone, chat, and email, resolved escalations effectively, and achieved a 95% customer satisfaction rating.
At Appen I annotated images, text, and audio to support AI/ML projects, executed high-volume data entry with precision, and collaborated with quality assurance teams to meet strict project standards and deadlines.
I hold a Bachelor of Arts in Communication and a Diploma in Business Administration; I consistently deliver timely, confidential transcripts and moderation to strengthen platform safety. I am seeking roles where I can apply my data management and customer support expertise to drive better digital experiences.
Experience
Work history, roles, and key accomplishments
AMAddressed customer inquiries via phone, chat, and email and resolved escalations, achieving a 95% customer satisfaction rating. Provided personalized recommendations to improve the digital customer experience and reduce repeat contacts.
APAnnotated image, text, and audio data for AI/ML projects and executed high-volume data entry tasks while maintaining accuracy and consistency. Collaborated with QA teams to meet rigorous project standards and deadlines.
MEEvaluated user-generated content against community guidelines to identify and remove harmful material, contributing to improved platform safety and integrity. Coordinated with safety teams to refine moderation practices and reduce policy violations.
RETranscriptionist
Rev
Jan 2016 - Jan 2017 (1 year)
Transcribed audio and video recordings into accurate written text and delivered transcripts within deadlines while maintaining confidentiality and formatting standards. Consistently met turnaround targets and quality requirements.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Arts, Communication
Completed a Bachelor of Arts in Communication, graduating in 2016.
SUStrathmore University
Diploma in Business Administration, Business Administration
Completed a Diploma in Business Administration in 2014.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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