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Rachael Maina

@rachaelmaina

Detail-oriented content moderator and data annotator for AI and customer-facing platforms.

Kenya
Message

What I'm looking for

I seek remote or hybrid roles in content moderation or data annotation with clear guidelines, growth opportunities, collaborative teams, and tools-driven workflows where I can maintain high accuracy and mentor others.

I am a detail-oriented content moderation and data annotation professional with hands-on experience labeling text, image, and video data to support AI and machine learning projects. I consistently deliver high accuracy—notably achieving 98% annotation and moderation precision in high-volume settings.

My background includes roles in content moderation, customer support, and data annotation across remote and on-site environments in Nairobi. I excel at following strict guidelines, escalating policy violations appropriately, and collaborating with teams to refine moderation protocols and annotation standards.

In customer-facing roles I resolved 95% of issues within 24 hours, improved retention rates, and trained new hires to maintain quality service. I streamline processes using tools like Zendesk, HubSpot, Trello, and Google Workspace to increase productivity and reduce errors.

I am committed to contributing to innovative AI projects through meticulous data labeling, clear communication, and adaptability to evolving workflows. I bring a strong work ethic, remote-work discipline, and a passion for continuous learning in digital tools and annotation best practices.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Moi University logoMU

Moi University

Bachelor of Education, English and Literature with Guidance and Counseling

2015 - 2020

Activities and societies: Co-founded Great Mentors Association; volunteered with Dreams Organization enrolling girls into educational programs.

Completed a Bachelor of Education in English and Literature with Guidance and Counseling, focusing on instructional methods, literature studies, and student support services.

Tech stack

Software and tools used professionally

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Rachael Maina - Content Moderator - Ison Xperiences | Himalayas