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Open to opportunities

evalyne njagi

@evalynenjagi

Dedicated Virtual Assistant and Customer Service Specialist with 4+ years experience.

Kenya
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and detail-oriented Virtual Assistant and Customer Service Specialist with over four years of experience in providing exceptional administrative support and managing client accounts. My journey has been marked by a proven track record of improving workflow efficiency and boosting customer satisfaction, which has significantly contributed to revenue growth for the companies I've worked with.

Throughout my career, I have honed my skills in using various tools such as Trello, Google Workspace, and Zoom to streamline tasks and enhance productivity. My experience spans both e-commerce and AI-related projects, where I have been involved in reviewing generative content and recording voice data for AI training. I pride myself on my strong communication and problem-solving abilities, always focusing on delivering exceptional client service and fostering long-term business relationships.

Experience

Work history, roles, and key accomplishments

ON
Current

AI Content Safety Evaluator

OneForma

Conducted safety evaluations for AI-generated content, flagging over 200 policy violations monthly. This role involved meticulous review to ensure content adhered to established guidelines and safety protocols.

GL

Customer Service Representative

Gain Ventures Limited

Jan 2021 - Present (4 years 6 months)

Provided front-line customer support, addressing inquiries via phone, email, and in-person interactions. Managed client accounts, processed orders, and resolved complaints, contributing to a 20% increase in customer retention.

DA

Audio Data Contributor

DataForce

Jan 2020 - Present (5 years 6 months)

Recorded and transcribed over 500 hours of voice data for various AI training projects. Maintained a 99% accuracy rate in transcriptions, ensuring high-quality data for machine learning models.

Education

Degrees, certifications, and relevant coursework

MC

Mount Kenya University- Main Campus

Degree, Journalism and Mass Communication

Studied Journalism and Mass Communication at Mount Kenya University. Gained foundational knowledge in media, communication theories, and practical journalistic skills.

SK

St Annes High School- Kiriari

Highschool, General Studies

Completed high school education at St Annes High School- Kiriari. Focused on a broad curriculum to prepare for higher education.

SA

Shepherd Academy

Kenya Certificate of Primary Education, Primary Education

Completed primary education at Shepherd Academy. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

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evalyne njagi - AI Content Safety Evaluator - OneForma | Himalayas