evalyne njagi
@evalynenjagi
Dedicated Virtual Assistant and Customer Service Specialist with 4+ years experience.
KenyaWhat I'm looking for
I am a dedicated and detail-oriented Virtual Assistant and Customer Service Specialist with over four years of experience in providing exceptional administrative support and managing client accounts. My journey has been marked by a proven track record of improving workflow efficiency and boosting customer satisfaction, which has significantly contributed to revenue growth for the companies I've worked with.
Throughout my career, I have honed my skills in using various tools such as Trello, Google Workspace, and Zoom to streamline tasks and enhance productivity. My experience spans both e-commerce and AI-related projects, where I have been involved in reviewing generative content and recording voice data for AI training. I pride myself on my strong communication and problem-solving abilities, always focusing on delivering exceptional client service and fostering long-term business relationships.
Experience
Work history, roles, and key accomplishments
AI Content Safety Evaluator
OneForma
Conducted safety evaluations for AI-generated content, flagging over 200 policy violations monthly. This role involved meticulous review to ensure content adhered to established guidelines and safety protocols.
Customer Service Representative
Gain Ventures Limited
Jan 2021 - Present (4 years 6 months)
Provided front-line customer support, addressing inquiries via phone, email, and in-person interactions. Managed client accounts, processed orders, and resolved complaints, contributing to a 20% increase in customer retention.
Audio Data Contributor
DataForce
Jan 2020 - Present (5 years 6 months)
Recorded and transcribed over 500 hours of voice data for various AI training projects. Maintained a 99% accuracy rate in transcriptions, ensuring high-quality data for machine learning models.
Virtual Assistant
Confidential
Jan 2023 - Present (2 years 6 months)
Provided administrative support for over 10 clients, including email management, calendar scheduling, and data entry. Streamlined workflows using tools like Trello, Google Workspace, and Zoom, reducing client task completion time by 25%.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University- Main Campus
Degree, Journalism and Mass Communication
Studied Journalism and Mass Communication at Mount Kenya University. Gained foundational knowledge in media, communication theories, and practical journalistic skills.
St Annes High School- Kiriari
Highschool, General Studies
Completed high school education at St Annes High School- Kiriari. Focused on a broad curriculum to prepare for higher education.
Shepherd Academy
Kenya Certificate of Primary Education, Primary Education
Completed primary education at Shepherd Academy. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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