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Sylvia Kwamboka

@sylviakwamboka

Message

Experienced data annotation team lead skilled in customer service and operations.

Kenya

Message

What I'm looking for

I seek a role where I can lead or improve data annotation/operations, use strong customer-service skills, and grow into broader data or project management responsibilities in a collaborative environment.

I am an experienced data annotation Team Lead with a strong foundation in customer service, data entry, and operations. I have led and mentored annotation teams at CloudFactory since 2021, implemented quality-control processes, designed efficient annotation workflows, and collaborated with data scientists and project managers to meet project goals and timelines.

Earlier roles include virtual assistant, debt collections and customer care, and transcription/data-entry positions where I refined communication, problem-solving and research skills. I am adaptable, a fast learner, a proven high performer, and eager to bring operational discipline and relationship-building to a growth-minded team.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

CloudFactory

Feb 2021 - Present (4 years 8 months)

Lead and mentored a team of data annotators, implemented quality control and annotation workflows, and managed project timelines to ensure data accuracy and on-time deliverables.

Data Annotation Team Leadership Quality Assurance Project Management Workflow Design Data Entry

Virtual Assistant

Apr 2020 - Jan 2021 (9 months)

Provided administrative support including data entry, online research, calendar and travel management, and first-line customer service to streamline executive operations.

Data Entry Online Research Customer Service Calendar Management Travel Coordination Spreadsheet Management Communication

Debt Collections Agent

Nimble Kenya

Jan 2019 - Dec 2020 (1 year 11 months)

Managed high volumes of inbound and outbound calls to follow up on overdue loans, resolved customer complaints, and provided solutions to recover outstanding payments.

Customer Care Phone Communication Scripted Call Handling Data Entry Time Management

Data Entry Agent

Samasource Kenya

Jan 2017 - Sep 2018 (1 year 8 months)

Performed transcription, data entry, review and quality analysis, and conducted online and field research to collect project-specific data while following project methodologies.

Transcription Data Entry Online Research Field Research Data Validation Productivity Improvement

Intern

Kenya Tea Development Agency

Apr 2016 - Jun 2016 (2 months)

Supported sales and marketing, logistics and quality analysis functions and performed data entry to support operational activities during a short-term internship.

Sales Support Marketing Logistics Data Entry Reporting Administrative Support