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Sylvia KwambokaSK
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Sylvia Kwamboka

@sylviakwamboka

Experienced data annotation team lead skilled in customer service and operations.

Kenya
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What I'm looking for

I seek a role where I can lead or improve data annotation/operations, use strong customer-service skills, and grow into broader data or project management responsibilities in a collaborative environment.

I am an experienced data annotation Team Lead with a strong foundation in customer service, data entry, and operations. I have led and mentored annotation teams at CloudFactory since 2021, implemented quality-control processes, designed efficient annotation workflows, and collaborated with data scientists and project managers to meet project goals and timelines.

Earlier roles include virtual assistant, debt collections and customer care, and transcription/data-entry positions where I refined communication, problem-solving and research skills. I am adaptable, a fast learner, a proven high performer, and eager to bring operational discipline and relationship-building to a growth-minded team.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Egerton University logoEU

Egerton University

Bachelor of Commerce, Finance

2013 - 2017

Completed a Bachelor of Commerce degree with a major in Finance, covering core finance and commerce subjects.

SS

Sama School

Certificate, Web Research and Image Annotation

2016 - 2016

Completed a certificate in Web Research and Image Annotation focused on web research techniques and image annotation workflows.

MI

Moi Girls Isinya

KCSE, Secondary Education

2009 - 2012

Grade: B-

Completed secondary education and obtained KCSE certification with a B- grade.

ES

Eronge Boarding School

KCPE, Primary Education

2004 - 2008

Completed primary education (KCPE) at Eronge Boarding School.

Tech stack

Software and tools used professionally

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Sylvia Kwamboka - Team Lead - CloudFactory | Himalayas