SKSylvia Kwamboka
@sylviakwamboka
Experienced data annotation team lead skilled in customer service and operations.
KenyaWhat I'm looking for
I am an experienced data annotation Team Lead with a strong foundation in customer service, data entry, and operations. I have led and mentored annotation teams at CloudFactory since 2021, implemented quality-control processes, designed efficient annotation workflows, and collaborated with data scientists and project managers to meet project goals and timelines.
Earlier roles include virtual assistant, debt collections and customer care, and transcription/data-entry positions where I refined communication, problem-solving and research skills. I am adaptable, a fast learner, a proven high performer, and eager to bring operational discipline and relationship-building to a growth-minded team.
Experience
Work history, roles, and key accomplishments
CLLead and mentored a team of data annotators, implemented quality control and annotation workflows, and managed project timelines to ensure data accuracy and on-time deliverables.
Virtual Assistant
Virtual Assistant
Apr 2020 - Jan 2021 (9 months)
Provided administrative support including data entry, online research, calendar and travel management, and first-line customer service to streamline executive operations.
Debt Collections Agent
Nimble Kenya
Jan 2019 - Dec 2020 (1 year 11 months)
Managed high volumes of inbound and outbound calls to follow up on overdue loans, resolved customer complaints, and provided solutions to recover outstanding payments.
SKData Entry Agent
Samasource Kenya
Jan 2017 - Sep 2018 (1 year 8 months)
Performed transcription, data entry, review and quality analysis, and conducted online and field research to collect project-specific data while following project methodologies.
Intern
Kenya Tea Development Agency
Apr 2016 - Jun 2016 (2 months)
Supported sales and marketing, logistics and quality analysis functions and performed data entry to support operational activities during a short-term internship.
Education
Degrees, certifications, and relevant coursework
EUEgerton University
Bachelor of Commerce, Finance
2013 - 2017
Completed a Bachelor of Commerce degree with a major in Finance, covering core finance and commerce subjects.
Sama School
Certificate, Web Research and Image Annotation
2016 - 2016
Completed a certificate in Web Research and Image Annotation focused on web research techniques and image annotation workflows.
Moi Girls Isinya
KCSE, Secondary Education
2009 - 2012
Grade: B-
Completed secondary education and obtained KCSE certification with a B- grade.
Eronge Boarding School
KCPE, Primary Education
2004 - 2008
Completed primary education (KCPE) at Eronge Boarding School.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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