Open to opportunities

Elphas Owuor Ogindo

@elphasowuorogindo

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Customer-focused data and service professional skilled in accurate record management.

Kenya

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What I'm looking for

I am seeking a remote customer service role where I can use my data accuracy, clear communication, and collaboration skills to improve customer satisfaction and operational efficiency.

I am a detail-oriented customer service and data professional with a Bachelor of Arts in Sociology and strong English communication skills. I consistently deliver accurate records, resolve customer inquiries, and support teams to maintain high service standards.

My experience spans roles in data annotation, health information management, teaching, sales leadership, and administrative support, where I emphasized compliance, feedback analysis, and timely problem solving.

At RWS as a Data Annotation Specialist I reviewed and processed requests to guideline standards, maintained records of changes, and collaborated with managers to meet deadlines; previously I validated confidential health data at AMREF and led a direct sales team at KCB ensuring documentation accuracy.

I am seeking a remote customer service role where I can apply my data accuracy, clear communication, and teamwork skills to improve customer satisfaction and support operational excellence.

Experience

Work history, roles, and key accomplishments

Data Annotation Specialist

RWS

Jul 2025 - Dec 2025 (5 months)

Reviewed and processed data requests according to guidelines, maintained detailed records, and collaborated with project leads to resolve inconsistencies and deliver outputs within deadlines.

Data Annotation Quality Assurance & Compliance Record keeping

Health Information Specialist

Amref Health Africa

May 2021 - Jun 2021 (1 month)

Processed and validated confidential health data to ensure compliance, identified anomalies and coordinated resolutions, and generated reports for internal stakeholders.

Data Validation & Compliance Reporting Anomaly Detection

Secondary School Teacher

Orero Secondary School

Jan 2017 - Dec 2020 (3 years 11 months)

Delivered clear instruction and adapted teaching styles to improve comprehension, assessed student progress with detailed feedback, and maintained accurate attendance and performance records.

Lesson planning Assessments Feedback Record keeping Communication Collaboration

Direct Sales Representative

Kenya Commercial Bank

Nov 2013 - Sep 2016 (2 years 10 months)

Led a sales team, ensured data accuracy and compliance in client documentation, provided customer feedback analysis, and trained representatives to maintain communication standards.

Sales Leadership Documentation & Compliance Customer Feedback Analysis Training Communication

Administrative Assistant

Mony’s Medical Centre

Jun 2008 - Oct 2008 (4 months)

Managed administrative records and client documentation with confidentiality, supported internal audits, and oversaw scheduling and file management to improve operational efficiency.

Administrative Support Records Management Confidentiality Scheduling File Management Audit Support

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelor of Arts, Sociology

Bachelor of Arts in Sociology from the University of Nairobi; focused on sociological theory and research methods relevant to social services and community work.