naomi maobe

Maintained a positive, empathetic, and professional attitude toward customers, responding promptly to inquiries via phone, email, and chat. Resolved complaints, kept records of interactions, and ensured customer satisfaction.

Performed transcription tasks on Microsoft Word and Excel, reducing errors by proofreading and maintaining 98%-100% accuracy. Researched difficult medical terminology and delivered transcribed documents on time.

Managed community tracking of teachers on ClassDojo Facebook groups and performed data entry tasks on Google Sheets. Collaborated with the Global Teacher Community Lead and researched US school calendars.

Performed transcription tasks on business conferences, documentaries, lectures, and sermons. Reduced errors by proofreading and maintained 99%-100% accuracy levels.

Reviewed and moderated customer profiles and images, identifying and deleting inappropriate and scammer profiles. Escalated complex cases and performed moderation tasks following company policies.

Performed data collection, evaluation, and annotation tasks, including pairwise comparisons, object tagging, and labeling across various content types. Evaluated AI-generated responses for quality and accuracy.

Certificate in Digital Customer Service from Generation Kenya, completed in March 2026.

Certificate in Virtual Assistance from ALX Africa, completed in September 2022.

Diploma in Purchasing and Supplies Management from Kenya Institute of Management, completed in 2013.