Daniel waboca
@danielwaboca
Detail-focused customer care and data analyst delivering accurate virtual support.
KenyaWhat I'm looking for
I’m a detail-oriented professional with experience in professional typing, customer care, virtual assistance, online marketing support, data analysis, data annotation, and transcription. I bring strong communication skills and a proven ability to manage digital tasks efficiently while maintaining accuracy, confidentiality, and professionalism.
In my customer care role at Safaricom PLC (Kenya), I responded to inquiries via phone, email, and live chat, resolved service issues, and maintained accurate CRM customer records to support service quality. I also provide virtual administrative support to global clients as a Virtual Assistant with Andela Africa, and I support data-driven work as a Data Analyst / Data Annotation Specialist through remote Africa projects with MTN Group, where I collect, clean, label, and validate datasets for quality and consistency.
Experience
Work history, roles, and key accomplishments
Provided virtual administrative support to global clients. Managed emails, calendars, online documentation, and assisted with online communication and marketing tasks.
Collected, cleaned, and organized datasets for remote projects. Performed data annotation and labeling, reviewed data quality and consistency, and supported teams with data-driven insights.
Professional Typist & Transcriptionist
Jumia Kenya / Freelance Platforms
Mar 2022 - Present (4 years 4 months)
Typed and formatted professional business documents and transcribed audio/video files with high accuracy. Proofread transcripts for grammar and clarity while maintaining confidentiality of sensitive information.
Customer Care Representative
Safaricom PLC
Jan 2023 - Dec 2024 (1 year 11 months)
Responded to customer inquiries via phone, email, and live chat. Resolved service issues, maintained accurate CRM records, and ensured high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Strathmore University
Bachelor's Degree in Computer Science, Computer Science
Pursuing a Bachelor's degree in Computer Science at Strathmore University, expected graduation in 2027.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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