Tobias Oloo
@tobiasoloo
I support customers and AI data projects through accurate remote operations.
KenyaWhat I'm looking for
I've supported customers through live chat by investigating inquiries, resolving issues, and maintaining clear, professional communication while managing multiple conversations.
I've also annotated AI datasets, performed quality assurance, managed calendars and records, conducted research, maintained confidential spreadsheets, moderated online conversations, and managed social media content and customer engagement. I bring strong written English, accuracy, and independent remote-work discipline to customer support and data operations.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Remote
Investigated and resolved customer inquiries through live chat, applying problem-solving skills to identify appropriate solutions. Maintained high customer satisfaction through prompt, clear, and professional communication.
Data Annotation Specialist
Remote
Annotated AI datasets accurately. Performed quality assurance and followed project guidelines.
Virtual Assistant & Data Entry
Remote
Managed calendars, email, research and records. Maintained accurate spreadsheets and confidential data.
Chat Moderator
Remote
Reviewed and moderated online conversations, applying platform guidelines consistently across user interactions. Fostered engaging, professional interactions through clear communication and attentive moderation.
Social Media Manager
Remote
Scheduled content, responded to customer messages, and monitored engagement. Responded to customer messages and comments.
Education
Degrees, certifications, and relevant coursework
St. Joseph's School
High School Certificate, General Studies
Completed high school education and obtained a High School Certificate.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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