Brittany Plunkett

Assisted customers with federal unemployment account issues by identifying discrepancies and resolving payment and order disputes while maintaining HIPAA compliance.

Led an 8–10 person sales team and managed monthly $30k–$50k revenue targets across devices, accessories, service plans, and feature add-ons. Scheduled staff, ran recurring 1:1s, and trained employees to support operational excellence and HIPAA-compliant handling of client information.

Sold mobile devices and service plans by matching customer needs to the best options and consistently meeting or surpassing $6,000 quarterly sales quotas. Built customer relationships and negotiated service agreements while providing outstanding customer service.

Provided guest service in a fast-paced restaurant environment, supporting customers during busy shifts through clear communication and problem-solving.

Built quality motors for hospital beds and recliners by completing assembly-line tasks including wiring boards, motor assembly, and product testing. Worked across multiple stations to support production throughput.

Served and bartended while maintaining a positive attitude during chaotic shifts with a goal of 100% customer satisfaction. Trained new employees on policies, procedures, and back-of-house operations.

Operated a forklift in the warehouse to support line supply and material handling for distribution and production needs.

Organized paperwork and maintained job-site files while handling important client calls and supporting customer service. Resolved client complaints by keeping records updated and ensuring documentation was current.

Completed Pharmacy Technician training at Itawamba Community College.

Attended Shannon High School as high school or equivalent education.