Kayla Brooks

Operated forklifts and pallet jacks to transport goods safely and efficiently. Assisted with inventory audits and maintained a clean, organized work environment to optimize workflow.

Resolved customer inquiries daily via phone, email, and chat, adhering to company protocols and service level agreements. Assisted with troubleshooting, billing, and account support, and trained new team members on system navigation and customer interaction techniques.

Delivered personalized shopping experiences and consistently met or exceeded monthly sales goals. Maintained store appearance, processed transactions, and efficiently restocked merchandise while promoting loyalty programs.

Provided exceptional customer service by offering personalized fashion advice and styling recommendations. Managed inventory restocks, visual merchandising, and promotional floor setups to enhance customer experience. Processed cash, card, and mobile transactions quickly and accurately using POS systems.

Generated qualified leads through cold calling, emailing, and networking, building strong relationships with prospective clients. Collaborated with sales and marketing teams to refine outreach strategies and improve conversion rates.

Provided friendly and efficient customer service by assisting shoppers with locating products, answering questions, and resolving concerns. Operated cash registers, processed returns, handled payments, and balanced drawers with accuracy and speed. Supported inventory management by restocking merchandise and assisting with regular audits.

Assisted customers weekly with locating products, checking prices, and answering questions while maintaining company standards. Promoted store credit card applications, regularly exceeding sign-up goals. Supported seasonal inventory audits and collaborated with the team to meet department goals.