Open to opportunities

Britany Poyser

@britanypoyser

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Attentive customer service representative with 5 years of experience.

Jamaica

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What I'm looking for

I am looking for a role that offers growth opportunities and challenges in customer service.

I am an attentive customer service representative with over five years of experience in achieving customer satisfaction and retention goals. My journey in customer service has equipped me with the skills to handle diverse customer needs effectively while maintaining a positive and friendly demeanor. I thrive in team environments and am known for my quick thinking and ability to adapt to various situations.

Throughout my career, I have worked in various roles, from a customer service representative at Unique Beauty Supplies to a legal secretary at M. N. Hamaty and Company. My experiences have honed my active listening skills and interpersonal abilities, allowing me to connect with customers and address their concerns efficiently. I am passionate about providing exceptional service and ensuring that every customer leaves satisfied.

Experience

Work history, roles, and key accomplishments

Current

Legal Secretary

Current

M. N. Hamaty and Company, Attorneys-at-Law

Aug 2019 - Present (5 years 10 months)

Provided exceptional customer service to clients while drafting legal documents for probate and property transactions. Advised clients on legal processes related to buying and selling property.

Customer Service Legal Advice Probate Administration

Supervisor

Shoppers Fair Supermarket

Jan 2019 - Aug 2019 (7 months)

Managed customer queries and ensured employee adherence to work ethics. Provided training for new staff on cash handling and customer service.

Staff Training Work Ethics

Customer Services and Sales Representative

Advance Call Centre and Technologies

Jul 2018 - Jan 2019 (6 months)

Ensured accuracy of customer information and satisfaction with services. Handled billing inquiries and sold products while assisting with technical issues.

Customer Information Handling Billing Support Sales Technical Support Customer Satisfaction

Customer Services Representative

Chemical Store

Feb 2018 - Mar 2018 (1 month)

Provided polite assistance to customers regarding chemical products. Maintained cleanliness of the stock room and production floor while handling cash transactions and resolving customer relations issues.

Customer Services Representative

Unique Beauty Supplies

Jul 2016 - Sep 2017 (1 year 2 months)

Ensured customer satisfaction by addressing inquiries and providing product information. Managed billing for large purchases and maintained stock levels for visibility. Demonstrated strong interpersonal skills in customer interactions.

Customer Service Billing Management Product Knowledge Inventory Management Interpersonal Skills

Surveyor

National Parish Council

Jul 2014 - Aug 2014 (1 month)

Coordinated survey activities and oversaw field operations. Engaged with community members to gather input for development projects and communicated effectively with vendors and contractors.

Community Engagement Project Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Paralegal Training Institute

Associate Degree, Paralegal Studies

Pursuing an Associate Degree in Paralegal Studies.

Godfrey Stewart High School

CSEC, General Education

2011 - 2016

Activities and societies: Member of the Key Club (PRO Position), President of the Dance Club, Secretary of the Choir, Assistant Captain of the Netball team.

Graduated with 9 CSEC Subjects including Mathematics, English Language, Social Studies, Information Technology, Principles of Account, Principles of Business, Home Management, Office Administration, and Human and Social Biology.