Looking for a job

Brian Cooper

@briancooper

Message

Seasoned professional with 10years of experience in remote customer service management ,marketing.

United States

Message

What I'm looking for

Remote work. Fun coworkers who help each other. Something that I can really sink my teeth into

I am a multi-faceted person who is a fast learner. I have been working remotely for over 8 years. I hold 2 bachelor degrees from Northwood University where I played college football. Google Adwords certified. Microsoft office and Sales force savvy.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Liaison/Manager

Current

Southeast Preservation Senior Housing

Aug 2016 - Present (8 years 10 months)

Manage all aspects of tenant relations, including addressing inquiries and resolving issues to ensure satisfaction.
• Completed bi weekly Payroll for employees.Facilitate communication with vendors to coordinate service requests and
• process financial transactions.
electronic, and face-to-face engagements.

Customer Service Inbound Outreach Outbound Calling Marketing Google Ads Sales Salesforce Microsoft Office 365 Microsoft Office Suite Adobe Suite

Customer Service Representative

Google

Dec 2015 - Oct 2020 (4 years 10 months)

Addressed customer inquiries, resolving complaints, and providing detailed information on digital marketing
campaigns
• Created effective digital marketing campaigns for small businesses for placement on Google and Youtube. Created specific keyword listing for clients so that ROI was achieved.
• Served as an intermediary to enhance customer relations and streamline issue resolution.
• Mentored ne