Abimbola Ojo

As a Remote Customer Service Specialist with over three years of experience, I excel in delivering exceptional support in fast-paced digital environments. My ability to manage high volumes of inquiries while maintaining a 95% customer satisfaction rating showcases my commitment to excellence. I am adept at resolving conflicts and adapting quickly to new CRM platforms, which has been instrumental in my success.

Throughout my career, I have trained new team members on CRM usage and customer service protocols, ensuring that our team consistently meets performance KPIs. My proactive follow-up strategies have reduced repeat calls by 15%, demonstrating my focus on continuous improvement. I pride myself on my strong interpersonal and communication skills, which allow me to connect with customers effectively and provide empathetic support.