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DB@dylanbrittingham
I have management-level experience in recruiting, customer service, and sales.
United StatesI'm looking for a company with a good growth trajectory and a positive work culture. I would love to find myself somewhere that I have plenty of room to grow, since I've experienced a great deal of upwards mobility in my career. I want a place that can provide me a career, not a part-time job.
I'm an ambitious and dedicated worker looking for a company to call home. I have five years of management experience where I oversaw all operations related to recruiting and customer service/sales. My recruiting experience was all full-cycle, so I took on the task of writing and posting ads, sourcing candidates, screening applications, interviewing, hiring, training, and onboarding new employees. I also oversaw all operations in the customer service department, including writing scripts and getting our company-wide retention rate up to 92%. I trained new sales agents as well, and handled our SEO marketing and Google Ads account to drive more traffic, resulting in a 150% increase in call volume when I took over. I can take on many different roles and excel at them, and I'm excited to find a company to give me the opportunity to shine!
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Work history, roles, and key accomplishments
ICIdeal Concepts
Mar 2022 - Present (3 years 8 months)
Qualifying customers for affordable health insurance
Providing top-notch customer service to existing clients
Assisting with billing issues, claims, benefits, and eligibility
Achieved regular placement in the top 20 sales earners list by using suggestive selling, add -on sales, and friendly and approachable phone presence
National Health Connect
Feb 2017 - Mar 2022 (5 years 1 month)
Recruited new employees for sales, customer support, administrative roles, tech support, and web development
Managed and trained the customer service team and improved retention rate
Managed the sales team, and handled the Google Ads account that provided most of our lead volume
Full-cycle recruiting, including content writing, sourcing, screening, interviewing, hiring, training, and onboarding.
NCNational Health Connect
Feb 2015 - Jan 2017 (1 year 11 months)
Assisted new clients with qualifying for health insurance through the federal marketplace
Helped existing client base with any issues involving claims, benefits, billing, and eligibility
Trained new hires on selling and providing top-notch customer support
Was promoted to General Manager after two years with the company
Degrees, certifications, and relevant coursework
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